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- Tasks: Manage daily operations and support incident prevention in the adventure travel industry.
- Company: Join a dynamic adventure travel company focused on safety and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact in the adventure travel sector while developing your leadership skills.
- Qualifications: Experience in operations management, especially in the coach/bus industry, is essential.
- Other info: Work in a supportive environment that values diversity and teamwork.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a motivated and driven operations manager to manage the day to day oversight of the company’s operations.
Location: Cardiff, UK; Hybrid working location: Cardiff & Swansea.
Department: Operations; Line Manager: Head of operations; Direct Reports: Operational teams.
Key Details
- Job Title: Operations manager
- Industry: Adventure travel
- Contract: Permanent
- Salary: £35,000 to £45,000
Main Responsibilities
- Operations support: Support Head of operations to ensure effective management of incident prevention.
- Operations support: Support Head of operations in managing and planning a reduction in road traffic collisions.
- Assist with accident investigation; disciplinary hearings.
- Day to day line-management of supervisors.
- Driver communications including Blink; communications with union reps to ensure an effective working relationship.
- Support head of operations in ensuring driver engagement.
- Monitoring and reporting driving standards via Green Road; ensuring rosters are in place and agreed with Union.
- Oversee driver holiday allocations; planning routes and responding to emergencies.
- Ensuring ticket machines are up to date; ensuring efficient driver and vehicle allocations.
- Ensuring vehicle allocations are contractually compliant.
- Overseeing CCTV downloads; ensuring safe and compliant operation of services.
- Review of driver hours & overtime; finalise and close weekly payroll in DAS.
- Work with finance to analyse payroll variances (actual v scheduled hours).
- Support head of operations to ensure staff planning meets operating requirements and to reduce lost mileage and improve revenues.
- Private hire and commercial support: Working with or covering the Private hire executive to allocate and cover work.
- Drive efficient use of resources; support commercial Manager to cover scheduling and timetabling where required.
- Support commercial manager with tenders applications where required.
The duties listed above are not exhaustive.
Essential Criteria
- Competent in Microsoft Excel and Word.
- Analytical skills; proven track record of managing operations within the coach/bus industry.
- Allocations experience (essential); Scheduling experience (desirable).
Competencies & Skills
- Excellent written and spoken English with the ability to communicate clearly at all levels.
- Excellent attention to detail; ability to work well under pressure.
- Excellent interpersonal and organisational skills; proactive, methodical and results oriented.
- Highly organised, motivated and able to prioritise workloads; manage own workload effectively and meet deadlines.
- Ability to use initiative, identify solutions, and build professional relationships with employees, managers and stakeholders.
- Able to collate and interpret statistical data; team player and willing to develop others.
Hours of work
40 hours per week, Monday to Friday (some travel required).
Equality and Diversity
Adventure Travel is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics including age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Mobility for a better future in Cardiff employer: Metroline Ltd
Contact Detail:
Metroline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobility for a better future in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the adventure travel industry, especially those who work in operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they manage their teams. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved operations in previous roles. Whether it's reducing costs or enhancing team performance, concrete examples will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Mobility for a better future in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing operations, especially in the coach/bus industry, and showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about adventure travel and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since excellent written and spoken English is key for this role, make sure your application is clear and concise. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Metroline Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an operations manager in the adventure travel industry. Familiarise yourself with incident prevention strategies and how to manage road traffic collisions. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Since the job requires strong analytical skills, be prepared to discuss your experience with data interpretation and reporting. Bring examples of how you've used data to improve operations or reduce costs in previous roles. This will demonstrate your ability to make informed decisions based on statistical data.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your past experiences. Use specific examples to illustrate your points, and don’t shy away from showing your interpersonal skills—building relationships is crucial in operations management.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company’s operations and future plans. Ask about their approach to driver engagement or how they handle emergencies. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
