At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join KIKO MILANO, a vibrant beauty brand with a focus on inclusivity and innovation.
- Benefits: Enjoy 50% staff discount, bonuses, and ongoing training for career growth.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be a brand ambassador and make a real impact in the beauty retail world.
- Qualifications: 5+ years in retail management, strong leadership, and a passion for beauty.
The predicted salary is between 29700 - 36300 £ per year.
As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business.
You will own the performance of your store end‑to‑end, acting as a brand ambassador while leading a diverse, high‑performing team in a fast‑paced, customer‑first environment.
- Reports to: Area Manager/Regional Manager
- Leads: Assistant Store Manager, Supervisors, Beauty Advisors & Stock team
Your Mission
To deliver profitable growth and brand excellence by building an engaged, high‑performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.
Key Responsibilities
- Build, inspire and retain a high‑performing, inclusive team with strong engagement, accountability and pride in the brand.
- Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
- Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
- Create a strong internal talent pipeline by identifying and accelerating future leaders.
- Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence (including Be KIKO and Retail Trainer partnerships).
- Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
- Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best‑practice people processes.
- 2. Customer Experience & Brand Leadership
- Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.
- Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
- Translate people shopping, insights, feedback into clear actions that improve performance.
- Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.
- Champion personalisation, accessibility and authenticity in every customer interaction.
- 3. Commercial Ownership & Business Performance
- Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.
- Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
- Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
- Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.
- Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.
- 4. Operational, Brand & Compliance Excellence
- Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
- Deliver high-impact execution of promotions, product launches and Retail Excellence.
- Maintain exceptional stock control, loss prevention and back‑of‑house organisation.
- Ensure health & safety, security and operational standards are consistently met and audit‑ready.
Drive operational efficiency through strong routines, prioritisation and effective delegation.
- What Success Looks Like
- Strong and consistent delivery of sales and profit targets
- High customer satisfaction and people shop results
- Low attrition and high team engagement
- A clear succession plan and internal talent pipeline
- A store recognised as a benchmark for brand, service and execution
What’s in it for you?
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- Access to Yu Life, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
- Job requirements
Proven experience as a Store Manager or senior retail leader in a fast‑paced, customer‑focused environment (beauty, fashion or premium retail preferred) - minimum 5 years A confident, emotionally intelligent leader with a coaching mindset.
Commercially astute and comfortable using data to drive decision Passionate about beauty, trends and delivering standout customer experiences.
Resilient, agile and confident leading teams through change.
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Store Manager at KIKO MILANO in Gateshead employer: Metrocentre UK
Metrocentre UK is an exceptional employer that values its team members by fostering a vibrant work culture centred around fashion and customer service excellence. Employees benefit from comprehensive training opportunities, a supportive environment, and the chance to engage with a diverse clientele, making it a rewarding place to grow professionally while enjoying the dynamic atmosphere of a leading retail destination.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager at KIKO MILANO in Gateshead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Metrocentre UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Metrocentre UK!
We think you need these skills to ace Store Manager at KIKO MILANO in Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Metrocentre UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Metrocentre UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Metrocentre UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Metrocentre UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
