At a Glance
- Tasks: Lead transformation in Retail Banking and enhance customer experience through innovative strategies.
- Company: Metro Bank, a people-first bank focused on authentic connections and collaboration.
- Benefits: Competitive salary, annual bonus, generous holidays, healthcare, and career progression opportunities.
- Other info: Diverse teams are valued; flexible working requests are welcomed.
- Why this job: Make a real impact in banking while working in a supportive and dynamic environment.
- Qualifications: Extensive experience in large-scale transformation programmes and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What you will do:
- Lead the strategic delivery of transformation in Retail Banking
- Own end-to-end delivery across onboarding, everyday banking, lending, liquidity and assisted channels, aligning teams around customer outcomes
- Translate programme strategy into clear priorities, deliverables and launch readiness criteria
- Partner with Technology, Data and Product teams to shape target architecture, platform capabilities and migration approach
- Ensure data requirements are governed and delivered to support migration, automation, reporting and operational readiness
- Drive digital enablement, straight-through processing and automation to improve customer experience and operational efficiency
- Establish robust governance, reporting and decision-making frameworks, providing transparency on progress, risks and dependencies
- Lead engagement with Risk, Compliance, Legal, Audit and regulatory stakeholders to ensure launch readiness and control effectiveness
- Lead and inspire cross-functional teams, fostering a customer-focused, accountable and collaborative delivery culture
- Oversee risk management, testing, implementation, vendor performance and the controlled transition into BAU operations
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
- Excellent Retail and business banking knowledge and understanding
- In-depth knowledge of banking regulations
- Extensive experience of running and managing large scale transformation programmes
- Excellent senior stakeholder management and relationship building skills
- Ability to bring multiple stakeholders, teams and colleagues on a remediation journey
- Skilled in working cross-functionally to achieve business goals
Our promise to you…
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Retail Programme Delivery Director employer: Metrobank
At Metro Bank, we pride ourselves on creating a supportive and inclusive work environment where our employees are valued and encouraged to grow. As a Customer Service Representative in Southend, you will benefit from a competitive salary, generous holiday allowance, and extensive training opportunities that pave the way for career advancement. Our commitment to work-life balance ensures that your schedule is manageable, allowing you to thrive both personally and professionally while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Programme Delivery Director
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Metrobank.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Metrobank might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Retail Programme Delivery Director
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Metrobank will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Metrobank. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Metrobank confidence in your short-term commitment to the role.
How to prepare for a job interview at Metrobank
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Metrobank.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Metrobank that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
