Mortgage Recoveries Specialist
Team
Location AMAZE Central - Holborn
County Greater London
Ref # POS_18391
Closing Date 11-Sep-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
The Mortgage Recoveries Specialist is responsible for leading the development and execution of strategies to mitigate credit losses across the mortgage arrears portfolio, while ensuring compliance with regulatory requirements and internal risk appetite frameworks.
What you will do:
- Lead the management of high-risk and delinquent mortgage accounts to minimize expected and realised credit losses.
- Develop and implement effective workout strategies to maximise loan rehabilitation and portfolio recovery outcomes.
- Identify early warning indicators of customer distress and implement proactive intervention strategies.
- Act as the mortgage arrears workout subject matter expert for significant risk exposures and escalated cases.
- Contribute to the enhancement of standard operating procedures and workout solutions to support effective customer and portfolio outcomes.
- Challenge and validate workout proposals to ensure alignment with risk appetite and loss mitigation objectives.
- Partner with Mortgage Arrears teams, Credit Risk, Finance, Legal, and third parties to deliver optimal portfolio outcomes.
- Support impairment forecasting, portfolio reviews, and provisioning discussions.
- Escalate material risks and emerging trends to senior management.
- Ensure timely progression of cases to avoid unnecessary loss accumulation and operational risk.
And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
- Extensive experience in roles within UK mortgage arrears management, loss mitigation, or recoveries.
- Experience working for a UK regulated mortgage lender or mortgage servicer, covering regulated and non-regulated mortgages.
- Demonstrated experience managing complex non-performing mortgages.
- Ability to prepare and present clear, evidence-based recommendations on complex mortgage arrears cases.
- Knowledge of regulatory requirements relevant to mortgage lending and servicing, including MCOB, and Consumer Duty.
- Strong understanding of mortgage servicing, secured lending, default management, and workout solutions.
- Strong commercial acumen with proven ability to balance customer outcomes against loss mitigation objectives.
- Advanced analytical and decision-making skills.
- Strong relationship management skills, with experience in building internal and external working relationships.
Our promise to you…
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!
Important Footnote
