At a Glance
- Tasks: Provide exceptional customer service and support over the phone.
- Company: Join Metro Bank, where people come first and individuality is valued.
- Benefits: Enjoy competitive salary, generous holiday allowance, and hybrid working options.
- Other info: Extensive training provided and opportunities for career advancement.
- Why this job: Be the voice of Metro Bank and build authentic connections with customers.
- Qualifications: Strong communication skills and attention to detail in a fast-paced environment.
The predicted salary is between 26116 - 26738 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
As a Customer Service Advisor, you will interact with our customers as the ‘voice’ of Metro Bank, with a strong understanding of our processes, systems, products, and services and the ability to deliver exceptional customer service.
What you will do:
- Provide fantastic service and support to our customers over the phone
- Be a representative of the Metro Bank brand and its culture
- Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app
- Update all our systems, making sure you have a strong attention to detail and record all conversations
- Follow the correct processes to make sure our customers are safe
- Be a valued member of the team
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
- Ability to build effective customer relationships in a fast-paced environment
- Maintain meticulous attention to detail even under pressure
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Proficient in computer skills, including a working knowledge of Microsoft Office
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential
Working Arrangements & Training:
For this Customer Service Advisor position we are looking for full time candidates. Work-life balance matters to us. Our contact centre core hours are 9am to 6pm, Monday to Friday. We offer an out of hours service outside of these hours for emergencies i.e. 6pm to 8am, Monday to Friday, weekends and Bank holidays, these will be included on your rota. Shifts are shared equally across the team, and you’ll know your schedule well ahead of time. We try to accommodate personal needs where possible. Weekend working is 1 in every 3 or 4 weekends.
We will make sure you get the training needed to develop you into a customer service advisor; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and taking calls from our customers). All this training will be blended together across an initial period of five weeks.
We are pleased to provide a hybrid working option for our employees. This benefit is available after successfully completing training and receiving sign off (this can take up to 6 weeks). Team members who work four or more days per week can enjoy two days in the office.
Our promise to you…
- Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!
- Extensive training to build your knowledge and skills for the role
- Internal opportunities for career advancement
- After 90 days in the business you will receive a salary uplift
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
AMAZE Direct Representative employer: Metrobank
At Metro Bank, we pride ourselves on creating a supportive and inclusive work environment where our employees are valued and encouraged to grow. As a Customer Service Representative in Southend, you will benefit from a competitive salary, generous holiday allowance, and extensive training opportunities that pave the way for career advancement. Our commitment to work-life balance ensures that your schedule is manageable, allowing you to thrive both personally and professionally while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land AMAZE Direct Representative
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Metrobank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace AMAZE Direct Representative
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Metrobank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Metrobank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Metrobank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Metrobank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Metrobank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Metrobank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
