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For Companies At a Glance
- Tasks: Manage daily operations for key clients and ensure smooth transport of goods.
- Company: Metro, a leader in innovative logistics solutions across Europe.
- Benefits: Bi-annual bonus, health benefits, and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact in the logistics industry.
- Qualifications: Degree level is a plus; customer service skills are essential.
- Other info: Fast-paced atmosphere with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others. Metro has experienced fantastic growth in its European Roadfreight division and aspires to be an industry leader in European Overland services. We’re offering an exciting opportunity to join a strong, dynamic team that’s shaping the future of cross-border logistics.
As part of our European Roadfreight Customer Services team, you’ll manage daily operations for key clients, ensuring their goods are delivered quickly, cost-effectively, and with exceptional service. If you’re passionate about logistics, customer relationships, and making a real impact - this is the role for you.
What You’ll Be Doing
- You’ll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships.
- Your responsibilities will include:
- Day to day operations support.
- Support our Senior Account Manager team with day-to-day operations.
- Develop strong relationships with customers, suppliers and colleagues throughout the UK and Europe, to help facilitate smooth and frictionless transport of orders to, from and within the continent.
- Enter shipments on our in-house system, generating orders and instructions for our suppliers.
- Manage multiple tasks at the same time, enjoying a busy and fast-paced atmosphere.
Customer Service
- Deliver exceptional service with prompt responses and proactive communication.
- Understand individual customer requirements and tailor your approach.
- Input accurate information into internal systems and follow procedures.
Ownership
Degree level is a plus.
Why Metro?
We believe in rewarding our people. Here’s a selection of what you’ll enjoy: Discretionary bi-annual bonus – because your success drives ours.
Roadfreight Customer Services employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadfreight Customer Services
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Metro and its values. Show us you’re passionate about logistics and customer service by sharing relevant experiences that highlight your skills.
✨Tip Number 3
Practice your communication skills! Since you’ll be the main point of contact for clients, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our dynamic team at Metro.
We think you need these skills to ace Roadfreight Customer Services
Some tips for your application 🫡
Show Your Passion for Logistics: When writing your application, let your enthusiasm for logistics shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making an impact in the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for the Roadfreight Customer Services role. Highlight relevant experience and skills that align with our job description, so we can see how you fit into our dynamic team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Metro!
How to prepare for a job interview at Metro
✨Know Your Logistics
Familiarise yourself with the logistics industry, especially road freight. Understand key terms and processes related to import/export solutions. This will help you speak confidently about how you can contribute to Metro's mission of delivering exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to tailor your approach based on individual customer needs, as this is crucial for the role. Be ready to discuss how you handle challenging situations with clients.
✨Demonstrate Multitasking Abilities
Since the role involves managing multiple tasks in a fast-paced environment, think of specific instances where you've juggled various responsibilities effectively. Share how you prioritised tasks and maintained accuracy under pressure, which is vital for daily operations support.
✨Ask Insightful Questions
Prepare thoughtful questions about Metro's operations and future goals in the European Roadfreight division. This shows your genuine interest in the company and the role, and it gives you a chance to assess if it's the right fit for you too.
