At a Glance
- Tasks: Be the heartbeat of international freight operations and ensure smooth goods movement.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Enjoy a bi-annual bonus, health benefits, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Thrive in a fast-paced role where your problem-solving skills shine.
- Qualifications: Passion for logistics, strong communication, and attention to detail required.
The predicted salary is between 36000 - 60000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others. We’re looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
- Building strong relationships with customers to deliver outstanding service.
- Coordinating timely freight movement with complete and accurate documentation.
- Arranging haulage with shipping lines and ensuring dispatch readiness.
- Managing invoicing and document checks with precision.
- Resolving queries quickly and professionally.
- Communicating clearly with overseas agents, suppliers, and customers.
- Navigating ERP and SAP systems to support client operations.
- Taking ownership of your development and staying ahead in your field.
What You’ll Bring
- Solid knowledge of ocean freight operations.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills—both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
- Enthusiasm, flexibility, and self-motivation.
Why Metro?
We believe in rewarding our people. Here’s a selection of what you’ll enjoy: Discretionary bi-annual bonus – because your success drives ours.
Ocean Export Customer Services employer: Metro
At Metro, we pride ourselves on being an innovative leader in logistics, offering a dynamic work environment that fosters collaboration and personal growth. Our Birmingham Business Park HQ is not just a workplace; it's a hub of creativity where employees are encouraged to take ownership of their development and thrive in a fast-paced setting. With competitive benefits like a discretionary bi-annual bonus and a strong focus on employee well-being, joining our Ocean Export Customer Services team means becoming part of a forward-thinking company that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Export Customer Services
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Metro or similar companies. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching Metro’s values and recent projects. Show us you’re not just interested in any job, but specifically in how you can contribute to our innovative approach in ocean export services.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios you might face in ocean freight operations and how you would handle them. We love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Metro team.
We think you need these skills to ace Ocean Export Customer Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Export role. Highlight your experience in logistics and customer service, and don’t forget to mention any specific knowledge of ocean freight operations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for logistics and how your skills align with our values at Metro. Be sure to mention why you’re excited about this opportunity and how you can contribute to our innovative environment.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues quickly, so share those experiences that demonstrate your ability to thrive under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Metro!
How to prepare for a job interview at Metro
✨Know Your Ocean Freight Inside Out
Make sure you brush up on your knowledge of ocean freight operations. Be ready to discuss specific processes, regulations, and challenges in the industry. This will show that you're not just familiar with the basics but are genuinely passionate about logistics.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Metro values innovation and quick thinking, so highlight situations where you’ve navigated challenges effectively, especially under pressure.
✨Master the Art of Communication
Since you'll be liaising with customers and overseas agents, practice clear and concise communication. Think about how you can demonstrate your excellent verbal and written skills during the interview, perhaps by summarising your experiences or explaining complex concepts simply.
✨Familiarise Yourself with ERP and SAP Systems
If you have experience with ERP or SAP systems, be prepared to discuss it. If not, do a bit of research on how these systems work in logistics. Showing that you’re proactive about learning can set you apart from other candidates.
