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- Tasks: Supervise airfreight operations from start to finish, ensuring high customer service.
- Company: Join Metro, a dynamic logistics team near Heathrow, known for innovative technology and operational excellence.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, free parking, and training opportunities.
- Why this job: Be part of a fast-paced environment where your expertise directly impacts success and growth.
- Qualifications: Solid airfreight experience, strong communication skills, and a proactive attitude are essential.
- Other info: Full-time office role with a supportive and respectful work culture.
The predicted salary is between 36000 - 60000 £ per year.
Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
We are a small, dynamic team of five based near Heathrow Airport, and we’re looking for a driven and knowledgeable professional to join us. Operating in a fast-paced environment, we need someone with strong expertise in imports and a solid understanding of exports, who can bring energy, adaptability, and a proactive approach to our growing team.
The Role
- Supervise all Airfreight with a hands-on approach at various stages and from start to finish
- Creating and maintaining customer standard operating procedures
- Having a clear financial understanding of each job file(s) within your remit
- Having ownership and taking accountability to support the team in delivering operational excellence
- Ensuring that customer service is maintained at a high level
- Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
- Demonstrating commercial acumen and an in depth understanding of the P&L of a job
- Ensuring timely and accurate freighting and invoicing
- Managing operational and financial reports, ensuring anomalies are escalated appropriately
- Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
- Supporting the Operational Manager in ensuring Metros\’ policies and procedures are adhered to
General Skills
- Solid freight forwarding experience in airfreight, imports and export knowledge would be helpful
- Familiarity with handling air movements from start to finish
- Experience of managing client/customer and carrier relationships with strong verbal and written communication
- Experience of overseeing staff in a high pressure environment whilst retaining the capacity to remain calm under pressure and have the ability to motivate and develop people
- The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency
- Knowledge and experience of customs is desirable
- Strong work ethic
- A ‘can do’ attitude is applied with all communications
- Cargowise experience highly beneficial
- Supervisory experience is desirable, but not mandatory
- Excellent attention to detail
- Strong numerical and commercial skills
- Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office)
Why choose Metro?
- Competitive salary including a bonus which is paid twice a year!
- Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
- Health cash plan
- Octopus Electric Vehicle car scheme
- Free parking
- Respectful working environment
- Plenty of opportunities for training and development
We are looking for candidates who are happy to work in the office full-time during regular business hours.
Metro | Airfreight Supervisor employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metro | Airfreight Supervisor
✨Tip Number 1
Familiarize yourself with Metro's innovative technologies and how they impact airfreight operations. Understanding the tools and systems we use will give you an edge in demonstrating your proactive approach during the interview.
✨Tip Number 2
Highlight your experience in managing client relationships, especially in high-pressure environments. Be ready to share specific examples of how you've maintained excellent customer service while juggling multiple tasks.
✨Tip Number 3
Showcase your knowledge of financial aspects related to freight forwarding. Being able to discuss P&L understanding and how it relates to operational excellence will set you apart as a candidate who can take ownership of job files.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills. In a fast-paced environment like ours, demonstrating how you've successfully navigated challenges in previous roles will resonate well with our team.
We think you need these skills to ace Metro | Airfreight Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Airfreight Supervisor position at Metro. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your freight forwarding experience, particularly in airfreight, imports, and exports. Include specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the logistics industry and your proactive approach. Mention your ability to manage client relationships and your experience in high-pressure environments, as these are crucial for the role.
Highlight Relevant Skills: In your application, make sure to highlight your strong numerical and commercial skills, attention to detail, and familiarity with Cargowise if applicable. These skills are essential for the operational excellence Metro seeks.
How to prepare for a job interview at Metro
✨Show Your Expertise in Airfreight
Make sure to highlight your solid experience in airfreight, especially in imports and exports. Be prepared to discuss specific examples of how you've managed air movements from start to finish.
✨Demonstrate Your Financial Acumen
Since the role requires a clear financial understanding of job files, be ready to talk about your experience with P&L management. Discuss how you've ensured timely invoicing and managed operational reports in previous roles.
✨Emphasize Your Customer Service Skills
Customer service is key at Metro. Share examples of how you've maintained high levels of customer satisfaction and built strong relationships with clients and carriers, even under pressure.
✨Prepare for a Fast-Paced Environment
Metro operates in a dynamic setting, so convey your adaptability and proactive approach. Discuss how you prioritize tasks and maintain accuracy while managing multiple responsibilities.
