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- Tasks: Manage daily operations for key clients and ensure smooth transport of goods.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Bi-annual bonuses, health perks, and career growth opportunities.
- Why this job: Make a real impact in logistics while developing your career.
- Qualifications: Customer service skills and ambition to grow in logistics.
- Other info: Fast-paced environment with cross-training opportunities and tech-driven efficiency.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting‑edge technology and driven by passionate people, we deliver world‑class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in various sectors.
We’re offering an exciting opportunity to join a strong, dynamic team that’s shaping the future of cross‑border logistics. As part of our European Roadfreight Customer Services team, you’ll manage daily operations for key clients, ensuring their goods are delivered quickly, cost‑effectively, and with exceptional service.
What You’ll Be Doing
- You’ll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships.
- Support our Senior Account Manager team with day-to-day operations.
- Develop strong relationships with customers, suppliers and colleagues throughout the UK and Europe.
- Enter shipments on our in-house system, generating orders and instructions for our suppliers.
- Manage multiple tasks in a busy and fast‑paced atmosphere.
Customer Service
- Deliver exceptional service with prompt responses and proactive communication.
- Understand individual customer requirements and tailor your approach.
- Input accurate information into internal systems and follow procedures.
Ownership & Responsibility
- Take full ownership of your workload and manage tasks independently.
- Show initiative and a desire to grow within the business.
- Learn from a knowledgeable and friendly team and contribute to Metro’s continued success.
What You’ll Bring
- Ambition to develop your career in logistics.
- Excellent customer service skills and experience in a customer‑facing role.
- Previous experience in European Roadfreight (preferred but not essential).
- Strong written and verbal communication skills.
- Excellent planning and attention to detail.
- A proactive, problem‑solving mindset.
- Ideally educated to A-Level standard; Degree level is a plus.
Why Metro?
- Discretionary bi‑annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross‑Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast‑Paced, High‑Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time.
- Tech‑Driven Efficiency – Work with industry‑leading systems to streamline operations and reduce manual tasks.
Roadfreight Customer Services in Manchester employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadfreight Customer Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Metro. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Metro’s services and recent achievements. Show us you’re genuinely interested in being part of our dynamic team.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a client. We love hearing about how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Metro.
We think you need these skills to ace Roadfreight Customer Services in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Roadfreight Customer Services role. Highlight your customer service skills and any relevant experience in logistics, even if it’s not directly in road freight. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm for logistics shine through in your application. Share why you’re excited about the opportunity at Metro and how you can contribute to our mission of delivering exceptional service. We love seeing candidates who are genuinely passionate about what they do!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team at Metro!
How to prepare for a job interview at Metro
✨Know Your Logistics
Familiarise yourself with the basics of road freight and logistics. Understand how Metro operates within the European market and be ready to discuss how you can contribute to their growth. Showing that you’ve done your homework will impress the interviewers.
✨Customer Service is Key
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you tailored your approach to meet individual customer needs, as this role heavily focuses on building strong relationships with clients.
✨Show Your Problem-Solving Skills
Be ready to discuss situations where you faced challenges and how you resolved them. Metro values a proactive mindset, so highlight your ability to think on your feet and come up with effective solutions in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Metro. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.