At a Glance
- Tasks: Manage daily operations for key clients and ensure smooth transport of goods.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Bi-annual bonuses, health perks, and career growth opportunities.
- Other info: Fast-paced environment with cross-training opportunities and tech-driven efficiency.
- Why this job: Make a real impact in logistics while developing your career.
- Qualifications: Customer service skills and ambition to grow in logistics.
The predicted salary is between 30000 - 42000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting‑edge technology and driven by passionate people, we deliver world‑class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in various sectors.
We’re offering an exciting opportunity to join a strong, dynamic team that’s shaping the future of cross‑border logistics. As part of our European Roadfreight Customer Services team, you’ll manage daily operations for key clients, ensuring their goods are delivered quickly, cost‑effectively, and with exceptional service.
What You’ll Be Doing
- You’ll be the main point of contact for some of our most valued clients, managing their shipments and building lasting relationships.
- Support our Senior Account Manager team with day-to-day operations.
- Develop strong relationships with customers, suppliers and colleagues throughout the UK and Europe.
- Enter shipments on our in-house system, generating orders and instructions for our suppliers.
- Manage multiple tasks in a busy and fast‑paced atmosphere.
Customer Service
- Deliver exceptional service with prompt responses and proactive communication.
- Understand individual customer requirements and tailor your approach.
- Input accurate information into internal systems and follow procedures.
Ownership & Responsibility
- Take full ownership of your workload and manage tasks independently.
- Show initiative and a desire to grow within the business.
- Learn from a knowledgeable and friendly team and contribute to Metro’s continued success.
What You’ll Bring
- Ambition to develop your career in logistics.
- Excellent customer service skills and experience in a customer‑facing role.
- Previous experience in European Roadfreight (preferred but not essential).
- Strong written and verbal communication skills.
- Excellent planning and attention to detail.
- A proactive, problem‑solving mindset.
- Ideally educated to A-Level standard; Degree level is a plus.
Why Metro?
- Discretionary bi‑annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross‑Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast‑Paced, High‑Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time.
- Tech‑Driven Efficiency – Work with industry‑leading systems to streamline operations and reduce manual tasks.
Roadfreight Customer Services in Manchester employer: Metro
At Metro, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that values diversity and fosters employee growth. As an Assistant Meat Manager, you'll enjoy competitive wages starting at $52,000, along with opportunities for advancement within our dynamic team. Our commitment to customer service and quality ensures that you will play a vital role in our success while working in a vibrant community-focused atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Roadfreight Customer Services in Manchester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Metro.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Metro. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Roadfreight Customer Services in Manchester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Metro, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Metro and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Metro. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Metro
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Metro.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Metro.
