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For Companies At a Glance
- Tasks: Manage key customer relationships and drive business growth through strategic account development.
- Company: Metro is a leader in logistics, utilizing innovative technology to enhance freight forwarding and supply chain management.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, and access to discounts on gyms and restaurants.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction while developing your career in logistics.
- Qualifications: Experience in freight forwarding or logistics, strong communication skills, and a proactive problem-solving mindset.
- Other info: Flexibility for out-of-hours events and opportunities for training and development are available.
The predicted salary is between 36000 - 60000 £ per year.
Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
The Key Account Manager will take ownership of the relationships and continued development of existing and new key customers across all modes, focusing on retention of existing business in addition to identifying opportunities to grow share of wallet.
Main Responsibilities
- Lead customer weekly/monthly meetings/calls as well as business/KPIs reviews
- Develop and maintain account development plan for each account identifying current share of business and additional opportunities
- Provide market intelligence and updates on an ongoing basis
- Review current and potential future system integration opportunities
- Drive MVT software utilisation and development
- Troubleshoot and resolve customer complaints including future corrective action
- Work closely with the pricing and procurement teams on quotations and tender responses
- Focus on building relationships with selected customers
- Support collection process ensuring customers pay in accordance with agreed credit terms
- Ensure new customers or lanes are implemented correctly in conjunction with the onboarding team
- Support marketing campaigns and customer entertainment
- Work as part of a team sharing knowledge and experience proactively
What We’re Looking For
Experience:
- An experienced freight forward / logistics account manager
- Knowledge of air freight would be of particular interest
- Evidence of growth from an existing account portfolio
Skills:
- Effective communicator up to and including Board level
- Ability to manage customers utilising a CRM system
- Proactive approach to problem solving
- Ability to influence internally and externally with colleagues, peers, suppliers and customers.
- Ability to prioritise and focus on key deliverables
- Commercial mindset to maximise opportunities
Essentials
- Full UK driving licence
- Passport and ability to travel overseas as required
- Flexible approach to working as the role may require attendance at out of hours hospitality events
Why choose Metro?
- Competitive salary including a bonus which is paid twice a year!
- Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
- Health cash plan.
- Octopus Electric Vehicle car scheme.
- Free parking.
- Respectful working environment.
- Plenty of opportunities for training and development
Key Account Manager employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarize yourself with Metro's innovative technologies and services. Understanding how these tools can enhance customer relationships will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss your experience in managing key accounts, especially in the freight forwarding or logistics sectors. Highlight specific examples where you've successfully grown an account portfolio.
✨Tip Number 3
Showcase your communication skills by practicing how to present complex information clearly. Being able to communicate effectively at all levels, including Board level, is crucial for this role.
✨Tip Number 4
Research current trends in the logistics industry, particularly in air freight. Being knowledgeable about market intelligence will demonstrate your proactive approach and commercial mindset.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Key Account Manager at Metro. Highlight your experience in freight forwarding and logistics, especially any relevant knowledge of air freight.
Tailor Your CV: Customize your CV to reflect your experience with account management, customer retention, and business development. Use specific examples that demonstrate your ability to grow existing accounts and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive problem-solving approach. Mention how your commercial mindset aligns with Metro's goals and how you can contribute to their innovative environment.
Highlight Relevant Skills: In your application, emphasize your ability to use CRM systems, manage customer relationships, and influence stakeholders. Provide examples of how you've successfully navigated challenges in previous roles.
How to prepare for a job interview at Metro
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the freight forwarding and logistics industry. Discuss recent trends, challenges, and innovations, especially in air freight, as this will show your potential employer that you are well-informed and passionate about the field.
✨Prepare for Relationship Management Questions
Since the role focuses on managing key customer relationships, be ready to share specific examples of how you've successfully built and maintained relationships in the past. Highlight your communication skills and ability to influence stakeholders at all levels.
✨Discuss Your Problem-Solving Skills
Be prepared to talk about how you've handled customer complaints or issues in previous roles. Provide concrete examples of how you identified problems, implemented solutions, and ensured customer satisfaction, showcasing your proactive approach.
✨Emphasize Your Commercial Mindset
Illustrate your ability to identify growth opportunities within existing accounts. Discuss any strategies you've used to maximize share of wallet and how you've collaborated with teams to achieve commercial goals.
