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- Tasks: Be the heartbeat of international freight, ensuring smooth goods movement across borders.
- Company: Join Metro, a tech-driven logistics leader with a focus on innovation.
- Benefits: Enjoy bonuses, health perks, free parking, and career growth opportunities.
- Why this job: Make a global impact while thriving in a fast-paced, dynamic environment.
- Qualifications: Passion for logistics, strong communication skills, and attention to detail required.
- Other info: Experience with Cargowise is a plus; training and development provided.
The predicted salary is between 30000 - 40000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
We’re looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
- Building strong relationships with customers to deliver outstanding service.
- Coordinating timely freight movement with complete and accurate documentation.
- Arranging haulage with shipping lines and ensuring dispatch readiness.
- Managing invoicing and document checks with precision.
- Resolving queries quickly and professionally.
- Communicating clearly with overseas agents, suppliers, and customers.
- Navigating ERP and SAP systems to support client operations.
- Taking ownership of your development and staying ahead in your field.
What You’ll Bring
- Solid knowledge of ocean freight operations.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills—both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
- Enthusiasm, flexibility, and self-motivation.
Why Metro?
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
Plus, You’ll Enjoy:
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
Ocean Export Customer Services in Edinburgh employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Customer Services in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Metro and its operations. Understand their values and how you can contribute to their mission of moving boundaries in logistics. Tailor your answers to show you’re a perfect fit!
✨Tip Number 3
Show off your skills! If you have experience with ERP or SAP systems, be ready to discuss specific examples of how you’ve used them to improve processes. This will demonstrate your value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Metro and being part of our innovative team.
We think you need these skills to ace Ocean Export Customer Services in Edinburgh
Some tips for your application 🫡
Show Your Passion for Logistics: When writing your application, let your enthusiasm for the logistics industry shine through. We want to see that you’re not just experienced but genuinely excited about ocean freight operations and how they impact global supply chains.
Be Detail-Oriented: Since attention to detail is crucial in our line of work, make sure your application is free from typos and errors. Highlight your ability to manage documentation accurately, as this will resonate with us at Metro.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Ocean Export Customer Services role. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Metro!
How to prepare for a job interview at Metro
✨Know Your Ocean Freight Inside Out
Make sure you brush up on your knowledge of ocean freight operations. Understand the key processes, terminology, and challenges in the industry. This will not only help you answer questions confidently but also show your passion for logistics.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in past roles. Think about specific situations where you had to coordinate freight movement or manage documentation under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Practice your communication skills, both written and verbal. You might be asked to explain complex logistics concepts or how you would handle customer queries. Clear communication is key in this role, so make sure you can articulate your thoughts effectively.
✨Familiarise Yourself with Relevant Tech
Get comfortable with ERP and SAP systems, as well as Microsoft Office. If you have experience with Cargowise, highlight it! Being tech-savvy will give you an edge and show that you're ready to hit the ground running.