Ocean Import Customer Service in Birmingham

Join Metro – Where Innovation Meets Logistics Excellence

At Metro, we don't just move freight, we move boundaries.

Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services across retail, manufacturing, automotive and chemical sectors, amongst others.

Join Metro's Ocean Freight team during an exciting period of growth.

We are currently recruiting for our Imports team to support the movement of international import shipments into the UK.

This is an excellent opportunity for an experienced Ocean Freight professional to take ownership of import shipments from origin through to final delivery, whilst delivering an exceptional customer experience and building strong relationships across the global supply chain.

What You'll Be Doing

You will play a key role in ensuring the smooth movement of international ocean import shipments, working closely with customers, overseas agents, shipping lines and internal operational teams to deliver outstanding service levels.

You will take ownership of shipments from booking through to final delivery, proactively managing customer expectations and ensuring freight moves efficiently through the supply chain.

Key Responsibilities

• Managing ocean import shipments from booking through to final delivery.
• Coordinating inbound shipments with overseas agents, shipping lines, customs brokers, hauliers and warehouse teams.
• Acting as the primary point of contact for customers, providing regular shipment updates and resolving queries.
• Preparing, reviewing and processing import documentation to ensure accuracy and compliance.
• Monitoring vessel arrivals and proactively managing delays, service issues and customer expectations.
• Supporting customs clearance activities and ensuring all shipment milestones are completed on time.
• Building strong customer relationships whilst identifying opportunities to enhance service levels.
• Collaborating closely with internal operational teams to ensure seamless execution of shipments.
• Maintaining accurate shipment records and updating internal systems throughout the shipment lifecycle.
• Contributing to process improvements and helping drive operational efficiency across the department.

No two days are the same in Ocean Freight.

This is an opportunity to join a growing, customer-focused team where you will have real ownership of your work, exposure to global logistics operations and the chance to further develop your career.

What You'll Bring

We're looking for an experienced Ocean Freight professional who is passionate about delivering exceptional customer service and thrives in a fast-paced logistics environment.

You'll bring a proactive approach, strong attention to detail and a desire to make a positive impact within the team.

To Be Successful, You'll Ideally Have

• Previous experience managing Ocean Import shipments within a freight forwarding environment.
• A strong understanding of ocean freight import processes and international supply chain operations.
• Experience coordinating with overseas agents, shipping lines, customs brokers and transport providers.
• Knowledge of import documentation and shipment milestone management.
• Excellent customer service skills with the ability to build long-lasting client relationships.
• Experience managing multiple shipments and priorities simultaneously whilst maintaining accuracy.
• Strong communication skills and confidence liaising with customers, suppliers and operational stakeholders.
• A proactive and solution-focused approach to resolving operational challenges.
• Excellent organisational skills with the ability to work effectively under pressure and meet deadlines.
• Confidence using freight forwarding systems such as Cargo Wise and Microsoft Office applications.
• A collaborative approach with the ability to work effectively as part of a team.

Why Metro?

This is an excellent opportunity to join a growing team and develop a long-term career within one of the UK's leading independent logistics providers.

At Metro, we invest in our people and provide the support, training and opportunities needed to help you succeed.

Benefits include

• Discretionary bi-annual bonus, because your success drives ours.
• Health & wellness perks including gym discounts, retail offers and more.
• Free onsite parking.
• Respectful and inclusive culture where your voice matters.
• Ongoing training and development opportunities.
• Career Mobility & Growth
• Clear progression pathways into senior operational and leadership roles.
• Cross-Training Opportunities
• Expand your knowledge across freight modes and supply chain functions.
• Fast-Paced, High-Impact Work
• Be part of a team that thrives on delivering results.
• Make a Global Impact
• Help keep international supply chains moving for customers around the world.
• Tech-Driven Efficiency
• Work with industry-leading systems such as Cargo Wise and MVT to streamline operations.

Looking for more than just a job?

Join Metro and build a rewarding career in global logistics, where customer focus, teamwork and ambition are valued just as highly as experience.

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