At a Glance
- Tasks: Join our Ocean Customer Services team to ensure smooth international freight operations.
- Company: Metro, a leader in innovative logistics solutions.
- Benefits: Bi-annual bonuses, health perks, free parking, and career development opportunities.
- Other info: Fast-paced environment with clear pathways for career growth.
- Why this job: Be part of a dynamic team making a global impact in logistics.
- Qualifications: Passion for logistics, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don't just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
We're looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You'll Be Doing
- Building strong relationships with customers to deliver outstanding service.
- Coordinating timely freight movement with complete and accurate documentation.
- Arranging haulage with shipping lines and ensuring dispatch readiness.
- Managing invoicing and document checks with precision.
- Resolving queries quickly and professionally.
- Communicating clearly with overseas agents, suppliers, and customers.
- Navigating ERP and SAP systems to support client operations.
- Taking ownership of your development and staying ahead in your field.
What You'll Bring
- Solid knowledge of ocean freight operations.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills—both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
- Enthusiasm, flexibility, and self-motivation.
Why Metro?
We believe in rewarding our people. Here's a selection of what you'll enjoy:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
Plus, You'll Enjoy:
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
Ocean Freight Operator in Birmingham employer: Metro
At Metro, we pride ourselves on being an exceptional employer that champions innovation and employee growth. Our Birmingham Business Park HQ offers a dynamic work environment where you can thrive in a fast-paced setting while enjoying comprehensive benefits such as health and wellness perks, career mobility, and a respectful, inclusive culture that values your contributions. Join us to make a global impact in logistics and take ownership of your professional development with clear pathways for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Freight Operator in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Metro and its operations. Understand their values and how they innovate in logistics. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Ocean Freight Operator, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend or use video calls to get comfortable speaking about your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Metro and ready to dive into the world of ocean freight with us.
We think you need these skills to ace Ocean Freight Operator in Birmingham
Some tips for your application 🫡
Show Your Passion for Logistics:When you're writing your application, let your enthusiasm for logistics shine through! We want to see that you’re not just experienced but genuinely excited about the ocean freight industry and how it impacts global trade.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in ocean freight operations. We love seeing how your skills align with what we do at Metro, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is sharp and professional. Remember, this is your chance to demonstrate your excellent written skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Metro!
How to prepare for a job interview at Metro
✨Know Your Ocean Freight Inside Out
Make sure you brush up on your knowledge of ocean freight operations. Understand the key processes, terminology, and challenges in the industry. This will not only help you answer questions confidently but also show your passion for logistics.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Metro values innovation and quick thinking, so be ready to discuss specific situations where you resolved issues effectively, especially under pressure.
✨Communicate Clearly and Confidently
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Whether it's discussing your experience or asking questions, ensure you convey your ideas in a straightforward manner that reflects your strong verbal skills.
✨Familiarise Yourself with Relevant Tech
Get comfortable with ERP and SAP systems, as well as Microsoft Office. If you have experience with Cargowise, highlight it! Being tech-savvy will demonstrate your readiness to navigate the tools that support client operations at Metro.
