At a Glance
- Tasks: Be the heartbeat of international freight, ensuring smooth goods movement across borders.
- Company: Join Metro, a tech-driven logistics leader that values innovation and growth.
- Benefits: Enjoy bonuses, health perks, free parking, and a supportive work culture.
- Other info: Opportunities for career growth and cross-training in various supply chain functions.
- Why this job: Make a global impact while thriving in a fast-paced, high-energy environment.
- Qualifications: Passion for logistics, strong communication skills, and attention to detail required.
The predicted salary is between 36000 - 60000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
We’re looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
- Building strong relationships with customers to deliver outstanding service.
- Coordinating timely freight movement with complete and accurate documentation.
- Arranging haulage with shipping lines and ensuring dispatch readiness.
- Managing invoicing and document checks with precision.
- Resolving queries quickly and professionally.
- Communicating clearly with overseas agents, suppliers, and customers.
- Navigating ERP and SAP systems to support client operations.
- Taking ownership of your development and staying ahead in your field.
What You’ll Bring
- Solid knowledge of ocean freight operations.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills—both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
- Enthusiasm, flexibility, and self-motivation.
Why Metro?
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
Plus, You’ll Enjoy:
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
Ocean Export Customer Services in Birmingham employer: Metro
At Metro, we pride ourselves on being an exceptional employer that champions innovation and employee growth. Located in Birmingham Business Park, our inclusive culture fosters collaboration and respect, while our commitment to professional development ensures that you can advance your career through cross-training and clear pathways to senior roles. With attractive benefits like a discretionary bonus, health perks, and a focus on work-life balance, joining our Ocean Export Customer Services team means becoming part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Export Customer Services in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Metro and its operations. Understand their values and how they innovate in logistics. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and overseas agents, being clear and confident is key. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Metro and ready to dive into the world of ocean export customer services.
We think you need these skills to ace Ocean Export Customer Services in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Ocean Export role. Highlight your experience in logistics, especially ocean freight operations, and showcase any relevant skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about logistics and how your skills can help us move boundaries at Metro. Keep it engaging and personal!
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Metro
✨Know Your Ocean Freight Inside Out
Make sure you brush up on your knowledge of ocean freight operations. Understand the key processes, terminology, and challenges in the industry. This will not only help you answer questions confidently but also show your passion for logistics.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built strong relationships with customers in the past. Think about specific situations where you resolved issues or provided outstanding service. This will demonstrate your customer-focused mindset, which is crucial for the role.
✨Master the Tech Tools
Familiarise yourself with ERP and SAP systems, as well as Microsoft Office. If you have experience with Cargowise, be ready to discuss it. Showing that you're tech-savvy will give you an edge, especially in a fast-paced environment like Metro.
✨Communicate Clearly and Confidently
Practice your communication skills, both written and verbal. Be prepared to explain complex logistics concepts in simple terms. Clear communication is key when liaising with overseas agents and customers, so make sure you can articulate your thoughts effectively.
