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- Tasks: Manage key customer relationships and drive growth in logistics services.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Enjoy health perks, bonuses, free parking, and career development.
- Why this job: Be part of a dynamic team making a global impact in logistics.
- Qualifications: Experience in freight forwarding and strong sales skills required.
- Other info: Opportunities for cross-training and career mobility within the company.
The predicted salary is between 40000 - 50000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
The Key Account Manager will take ownership of the relationships and ongoing development of both existing and new key customers across all modes. The focus will be on retaining current business while proactively identifying opportunities to expand the range and volume of services each customer uses.
If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
As a Key Account Manager you’ll play a pivotal role in championing Metro’s global presence while driving success across key accounts:
- Developing and maintaining account development plans for all assigned accounts, identifying share of business, potential growth areas, and strategic actions.
- Working with internal stakeholders (Commercial, Operations, Pricing, Technology, Brokerage) to align services with evolving customer needs.
- Identifying and developing cross-sell and upsell opportunities across service lines (air, sea, road, supply chain).
- Organising and leading regular customer review meetings, including QBRs and KPI/business performance discussions.
We’re looking for someone who’s not just experienced, but passionate about logistics:
- Proven knowledge of Freight Forwarding with a focus on Key Account Management.
- Proven track record in sales development, with expertise in identifying and leveraging cross-selling and upselling opportunities.
- A sharp eye for detail and understanding of its commercial impact.
- Strong numerical and commercial acumen.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
Benefits include:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Training & development – grow with us, every step of the way.
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
National Account Manager - full time in Birmingham employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager - full time in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that National Account Manager role.
✨Tip Number 2
Show off your passion for logistics! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your insights on industry trends and how you can contribute to their success at Metro. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for those interviews by researching Metro’s services and recent projects. Be ready to discuss how your experience aligns with their needs, especially in key account management and cross-selling opportunities. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Metro family. Let’s get you on board and moving towards success together!
We think you need these skills to ace National Account Manager - full time in Birmingham
Some tips for your application 🫡
Show Your Passion for Logistics: When writing your application, let your enthusiasm for logistics shine through! We want to see how your passion aligns with our mission at Metro. Share specific experiences that highlight your love for the industry and problem-solving.
Tailor Your Application: Make sure to customise your application for the Key Account Manager role. Highlight your experience in freight forwarding and key account management, and don’t forget to mention any relevant achievements that demonstrate your ability to drive sales and develop customer relationships.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it’s the best way to show you’re serious about joining our team!
How to prepare for a job interview at Metro
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding and key account management. Understand the different modes of transport and how they work together. This will show that you're not just experienced, but genuinely passionate about logistics.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've identified and leveraged cross-selling and upselling opportunities in previous roles. Use metrics to back up your success stories – numbers speak volumes!
✨Be Ready to Discuss Customer Relationships
Think about how you've developed and maintained relationships with key customers in the past. Be prepared to talk about your approach to customer review meetings and how you’ve driven performance discussions to enhance business outcomes.
✨Demonstrate Your Team Spirit
Metro values a proactive, team-oriented mindset. Be ready to share examples of how you've collaborated with internal stakeholders to align services with customer needs. Highlight your time management skills and how you balance multiple priorities effectively.