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- Tasks: Manage key customer relationships and drive growth across all service modes.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Enjoy health perks, bonuses, free parking, and career development opportunities.
- Why this job: Be part of a dynamic team that makes a global impact in logistics.
- Qualifications: Experience in freight forwarding and key account management is essential.
- Other info: Opportunities for cross-training and career mobility within the company.
The predicted salary is between 40000 - 50000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
The Key Account Manager will take ownership of the relationships and ongoing development of both existing and new key customers across all modes. The focus will be on retaining current business while proactively identifying opportunities to expand the range and volume of services each customer uses.
If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
As a Key Account Manager you’ll play a pivotal role in championing Metro’s global presence while driving success across key accounts:
- Developing and maintaining account development plans for all assigned accounts, identifying share of business, potential growth areas, and strategic actions.
- Working with internal stakeholders (Commercial, Operations, Pricing, Technology, Brokerage) to align services with evolving customer needs.
- Identifying and developing cross-sell and upsell opportunities across service lines (air, sea, road, supply chain).
- Organising and leading regular customer review meetings, including QBRs and KPI/business performance discussions.
We’re looking for someone who’s not just experienced, but passionate about logistics:
- Proven knowledge of Freight Forwarding with a focus on Key Account Management.
- Proven track record in sales development, with expertise in identifying and leveraging cross-selling and upselling opportunities.
- A sharp eye for detail and understanding of its commercial impact.
- Strong numerical and commercial acumen.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
Additional benefits include:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Training & development – grow with us, every step of the way.
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
Key Account Manager -Service (Permanent) in Birmingham employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager -Service (Permanent) in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Show off your passion for logistics! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your insights on industry trends and how you can contribute to their success. Remember, they want someone who’s not just experienced but also genuinely excited about the field.
✨Tip Number 3
Prepare for those interviews by researching Metro and its services. Understand their key accounts and think about how you can help them grow. Bring ideas to the table during your discussions – it shows initiative and that you’re already thinking about their business needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Key Account Manager -Service (Permanent) in Birmingham
Some tips for your application 🫡
Show Your Passion for Logistics: When writing your application, let your enthusiasm for logistics shine through! We want to see that you’re not just experienced but genuinely excited about the industry and how you can contribute to our innovative approach.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in Key Account Management and Freight Forwarding. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make your key achievements stand out. Remember, we’re looking for a sharp eye for detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Metro
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding and key account management. Be ready to discuss specific examples of how you've successfully managed accounts in the past, especially focusing on cross-selling and upselling opportunities.
✨Show Off Your Problem-Solving Skills
Metro thrives on innovation and solving problems, so come prepared with examples of challenges you've faced in previous roles and how you tackled them. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Get Familiar with Their Tech
Since Metro uses industry-leading systems like Cargowise, it’s a good idea to familiarise yourself with these tools. If you have experience with similar software, be sure to mention it during the interview to show you're tech-savvy and ready to hit the ground running.
✨Prepare for Customer Review Scenarios
Think about how you would organise and lead customer review meetings. Prepare to discuss how you would approach QBRs and KPI discussions, as this is a key part of the role. Showing that you can effectively communicate and align services with customer needs will set you apart.