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For Companies At a Glance
- Tasks: Manage key customer relationships and drive growth in logistics services.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Bi-annual bonuses, health perks, career growth, and inclusive culture.
- Why this job: Be part of a dynamic team making a global impact in logistics.
- Qualifications: Experience in freight forwarding and strong sales development skills.
- Other info: Fast-paced environment with opportunities for cross-training and skill expansion.
The predicted salary is between 40000 - 50000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
The Key Account Manager will take ownership of the relationships and ongoing development of both existing and new key customers across all modes. The focus will be on retaining current business while proactively identifying opportunities to expand the range and volume of services each customer uses.
If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
- Developing and maintaining account development plans for all assigned accounts, identifying share of business, potential growth areas, and strategic actions.
- Working with internal stakeholders (Commercial, Operations, Pricing, Technology, Brokerage) to align services with evolving customer needs.
- Identifying and developing cross-sell and upsell opportunities across service lines (air, sea, road, supply chain).
- Organising and leading regular customer review meetings, including QBRs and KPI/business performance discussions.
- Acting as an escalation point for customer issues, ensuring resolution and preventative actions.
What You’ll Bring
- Proven knowledge of Freight Forwarding with a focus on Key Account Management.
- Proven track record in sales development, with expertise in identifying and leveraging cross-selling and upselling opportunities.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills—both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
- Enthusiasm, flexibility, and self-motivation.
Why Metro?
We believe in rewarding our people. Here’s a selection of what you’ll enjoy:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
Plus, You’ll Enjoy:
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
Key Account Manager in Birmingham employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Metro’s values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about innovation in logistics. Tailor your answers to reflect how your experience aligns with our mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates about what’s happening at Metro.
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Key Account Manager role. Highlight your knowledge of freight forwarding and any relevant sales achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for logistics and how you can contribute to Metro's innovative culture. Be sure to mention specific examples of your success in account management.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metro
✨Know Your Freight Forwarding Inside Out
Make sure you brush up on your knowledge of freight forwarding and key account management. Understand the different modes of transport Metro uses and be ready to discuss how you can leverage your experience to enhance customer relationships and drive growth.
✨Showcase Your Sales Development Skills
Prepare specific examples of how you've successfully identified cross-sell and upsell opportunities in previous roles. Be ready to explain your thought process and the strategies you employed to achieve those results, as this will demonstrate your proactive approach.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, and don’t shy away from discussing how you’ve resolved customer issues effectively.
✨Demonstrate Your Team Spirit
Metro values a team-oriented mindset, so be prepared to discuss how you've collaborated with internal stakeholders in the past. Highlight any experiences where you worked under pressure to meet tight deadlines while ensuring everyone was aligned towards common goals.