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For Companies At a Glance
- Tasks: Lead customer onboarding and ensure top-notch service delivery in logistics.
- Company: Join Metro, a leader in innovative logistics solutions.
- Benefits: Bi-annual bonuses, health perks, free parking, and career growth opportunities.
- Why this job: Make a global impact while working with cutting-edge technology.
- Qualifications: Experience in logistics, strong communication skills, and a proactive mindset.
- Other info: Dynamic environment with opportunities for cross-training and skill expansion.
The predicted salary is between 30000 - 40000 £ per year.
Join Metro – Where Innovation Meets Logistics Excellence. At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
If you thrive off providing a great customer experience within the Logistics industry, love contributing towards corporate goals, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
As part of our Operational Performance team, you’ll be at the heart of ensuring our customers are successfully onboarded and consistently receiving the service they expect. You’ll work closely with internal teams and customers to monitor performance, analyse results, and make sure our operational delivery aligns with contractual obligations. Your role will include:
- Leading and coordinating the onboarding of new customers, ensuring a seamless transition from implementation to live operations.
- Defining, tracking, and analysing customer KPIs and SLAs, producing clear performance insights and reports.
- Monitoring ongoing operational performance to ensure contractual, commercial, and service commitments are met.
- Investigating performance variances, identifying root causes, and working with operational teams to drive continuous improvement.
- Acting as a key point of contact for customers on performance matters, supporting reviews, governance meetings, and escalation management.
What You’ll Bring
We’re looking for someone who’s not just experienced, but passionate about providing a great service to our customers. You’ll need:
- Solid knowledge of logistics operations, supply chain processes, or freight forwarding environments.
- A sharp eye for detail and a clear understanding of the commercial impact of operational performance.
- The ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Excellent communication skills—both written and verbal—with the ability to work across teams and with customers.
- Confidence using Microsoft Office and Windows systems (Cargowise & Monday.com experience is a plus).
- A proactive, team-oriented mindset with strong organisation and time-management skills.
- Enthusiasm, flexibility, and self-motivation, with a desire to drive improvement and add value.
Why Metro?
We believe in rewarding our people. Here’s a selection of what you’ll enjoy:
- Discretionary bi-annual bonus – because your success drives ours.
- Health & wellness perks – including gym discounts, retail offers, and more.
- Health cash plan – supporting your wellbeing.
- Octopus EV car scheme – drive electric, drive smart.
- Free parking – no stress, no cost.
- Respectful, inclusive culture – where your voice matters.
- Training & development – grow with us, every step of the way.
Plus, You’ll Enjoy:
- Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
- Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
- Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
- Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
- Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.
Customer and Process Excellence Specialist in Birmingham employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Process Excellence Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Metro and its operations. Understand their values and how they align with your passion for customer service. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Metro team.
We think you need these skills to ace Customer and Process Excellence Specialist in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer and Process Excellence Specialist role. Highlight your experience in logistics and how it aligns with Metro's goals. We want to see how you can contribute to our innovative culture!
Showcase Your Skills: Don’t just list your skills—demonstrate them! Use specific examples from your past experiences that showcase your attention to detail, communication skills, and ability to work under pressure. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the logistics industry—make it accessible for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Metro
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics operations and supply chain processes. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial in this role, as being able to discuss these confidently will show your passion and expertise.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you’ve contributed to improving customer satisfaction and operational performance, as this aligns perfectly with what Metro is looking for in a Customer and Process Excellence Specialist.
✨Demonstrate Analytical Skills
Be ready to discuss how you’ve tracked and analysed performance metrics in previous roles. Bring specific examples of how you identified issues and implemented solutions, as this will showcase your ability to drive continuous improvement and meet contractual obligations.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be prepared to articulate your thoughts clearly, both verbally and in writing. Since this role involves liaising with various teams and customers, demonstrating strong communication abilities will be key to your success.