Quality Assurance & Compliance Manager (Permanent) in Llanelli

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

We are looking for a Quality and Compliance Manager to join our team in Wales! Based out of our warehouse in Llanelli, this role will be responsible for our three warehouses in Wales and so would require an element of travel to other sites.

The Quality Assurance & Compliance Manager will be responsible for ensuring that all organisational processes, products, and services comply with regulatory requirements, industry standards (such as ISO 9001), and internal quality benchmarks. This role plays a critical part in safeguarding Metro's reputation, driving compliance initiatives, and fostering a culture of quality and accountability across operational sites.

• Lead and ensure that the company successfully implements all accreditation and compliance standards across operational sites.
• Ensure compliance management best practice is applied - Liaise and lead with site and general managers to ensure compliance management best practice is applied and complied to.
• Embed best practices and engage/communicate with stakeholders to enable a culture of compliance and improvement mindset within Metro operations.
• Introduce required training for compliance and be responsible for the co-ordination of training.
• Conduct regular audits and checks to ensure all sites are operating to the legislations and compliance regulations required.
• Report any lapses from legislation or compliance of sites as required to the appropriate level of seniority.
• Identify the areas of risk to the business and develop appropriate contingency plans.
• Engage and work in partnership with contractors, suppliers or from approved organisations (e.g. ISO, industry journals) and how it applies to Metro’s business and therefore to our customers.
• Develop, agree and manage the QA operation with respect to customer and company objectives.
• Understand our customers’ priorities and drive business improvements to aid resolution.
• Provide technical advice for all areas of the business.
• Collaborate with other managers on site to ensure facility checks are completed.
• Communicate any non-conformances within the ISO accredited management system.
• Raise any upcoming changes which could affect the ISO accredited management system.
• Follow environmental policies and procedures and highlight any risks to personnel or the environment.
• Ensure compliance with all legislative bodies and local authorities.
• Lead the implementation of ISO14001 to the Metro GD sites.

Experience in accreditation submissions, approval, and ongoing management – ISO.

Experience in conducting audits, creating and managing documents and quality management systems.

Experienced in Warehouse Management Systems.

Effective people management skills to enable a high-performance team culture.

A team player who can influence peers and deliver performance improvements through a structured and systematic approach.

Change management skills and leading multi-site business projects.

Highly numerate and literate with excellent IT skills, specifically Microsoft platform.

Demonstrates good coaching, influencing and presentation skills with a proven ability to deliver training.

Consistently meets or exceeds daily operations KPIs for pick accuracy, quality, damages and safety.

Positively influences performance of others to achieve team operational KPIs.

Provides proactive, accurate, fact-based feedback regarding team member performance, as needed.

The opportunity to build a career with a growing company.

Company sponsored social events.

Community volunteering.

Medical Cover.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.