Warehouse Administrator

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfil complex and challenging distribution needs.

Metro Supply Chain UK are looking for a Warehouse Administrator to join our friendly Saxham team. This role is an important link between our customer and the warehouse, ensuring customer queries are responded to quickly, with any actions communicated to the team appropriately. We are looking for someone with excellent written and spoken English, who is able to be proactive with communication between us and our client. While warehouse experience isn’t essential, an understanding of logistics operations would be very advantageous.

RESPONSIBILITIES:

• Liaise with suppliers in line with warehousing requirements such as parcel carriers, transport providers etc.
• Produce specific reports as required by line manager.
• Record daily dispatch information as per Customer requirements.
• Work as part of a team to ensure the smooth operation of the facility.
• Make a difference to the customer, delivering high levels of service with minimal supervision.
• Respond to customer telephone calls in a professional and timely manner.
• Respond to customer e-mails professionally and proficiently.
• Provide customer with information relating to their requests in relation to the warehousing and dispatch of their products.
• Understand specific customer requirements and action accordingly.
• Demonstrate a flexible approach to tasks and workload.
• Manage time proficiently to meet customer / stakeholder requirements.
• Update and complete customer online portals where necessary.
• Support other staff members where their knowledge or skills are more limited.

Health and Safety

• Without compromise maintain a safe and clean work environment.
• Report any hazards in the workplace to management immediately.
• Complete all training provided in a timely manner.
• Follow all laws and policies applicable.

Customer Service and Our Way Culture

• As a team member, work collaboratively with Metro employees in a team-oriented environment.
• Have an exceptional customer service attitude.
• Look for ways to say “Yes” to the customer (internal and external).
• Promote and support social initiatives driven by other team members.
• Follow established processes and, where applicable, help achieve customer Key Performance Indicators (KPIs).
• Bring a continuous commitment to your quality of work.
• Be approachable and show a positive interpersonal style.
• Maintain open honest relationships.

EXPERIENCE:

We would like to see experience of working in a customer-facing environment, and this can come from a range of scenarios. If you have experience in a warehouse then that’s great, but not essential.

CORE COMPETENCIES:

The role’s core focus is communication with the customer and stakeholders, so a strong level of English (both written and spoken) is essential. We would like to see the ability to prioritise tasks, making sure we keep the customer at the core of what we do.

Why Join Us:

• Work in an environment where safety is our first priority.
• The opportunity to build a career with a growing company.
• Company sponsored social events.
• Community volunteering.
• Death in Service.
• Medical Cover.
• BUPA Cashplan.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.