Shift Supervisor

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfil complex and challenging distribution needs.

Metro Supply Chain UK are looking for a Shift Supervisor to join our friendly team in Bedford. This is a great opportunity for an experienced supervisor who wants a varied, hands-on role leading a team of Warehouse Operatives and working closely with our valued customers. We are looking for people with experience in a multi-user environment, who have worked with different cut-off points delivering to customers. Experience in closed-book environments is also highly advantageous. We have two shift patterns: 6am -2:30pm and 2:30pm – 11pm. This role is likely to sit in the early shift.

RESPONSIBILITIES:

• Work with the Operations Manager to understand their requirements and expectations and act as the senior Metro Supply Chain staff on the shop floor.
• First line management responsibilities for operational team.
• Understand our customers’ issues and help drive business improvements.
• Train and support personal development, motivate staff within the framework of Job Descriptions, and competency and skills matrix.
• Ensure that all staff on site operate within all current legislation.
• Produce regular reports and statistics as required.
• Work with Managers and/or Supervisors to ensure H&S management best practice is applied, and investigations and corrective actions are applied rigorously.
• Ensure staff act and conduct themselves in a safe manner in accordance with H&S Guidelines.
• Ensure site housekeeping is carried out regularly.
• Ensure MHE is checked daily before use.
• Support the team to ensure that stock records are kept accurate and up to date.
• Ensure operational activities (intake, put away, pick, pack, label, dispatch) are conducted in an accurate and timely manner.
• Monitor and manage staff productivity and accuracy in line with customer requirements.
• Support the Management Team in their regular meetings and reports to the customer.
• Develop relationships with supplier representatives to aid operational efficiencies.
• Understand the required timescales for activities planned in the future, and ensure that the resource is in place to achieve them.
• Cover for the Manager as required.

Health and Safety

• Without compromise maintain a safe and clean work environment.
• Report any hazards in the workplace to management immediately.
• Complete all training provided in a timely manner.
• Follow all laws and policies applicable.

Customer Service and Our Way Culture

• Work collaboratively with Metro employees in a team-oriented environment.
• Have an exceptional customer service attitude.
• Look for ways to say “Yes” to the customer (internal and external).
• Promote and support social initiatives driven by other team members.
• Follow established processes and, where applicable, help achieve customer Key Performance Indicators (KPIs).
• Bring a continuous commitment to your quality of work.
• Be approachable and show a positive interpersonal style.
• Maintain open honest relationships.

EXPERIENCE:

This is a role for someone with existing supervisor or management experience; unfortunately this isn’t the right role for someone to step up into management for the first time. Candidates must have experience in:

• Multi-user environments
• Closed-book environments
• Working to different cut-off points

KNOWLEDGE AND SKILLS:

As someone who has experience in warehouses or factories, candidates should have knowledge of WMS (Warehouse Management Systems). Communication is important within this role, so a good level of English, both spoken and written is essential. There are also reports as part of the role, so we would want to see experience with Excel and other Microsoft programs.

Why Join Us:

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Company sponsored social events
• Community volunteering
• Death in Service
• Medical Cover
• BUPA Cashplan

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.