Senior Operations Manager

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

Based in a newly formed team within a very exciting project, we are looking for a new Senior Operations Manager to lead our warehouse operations and team across this project. This role is suitable for existing leaders with experience setting up new sites, or perhaps leading significant change within operations. You’ll be working within a high‑security environment, where professionalism and discretion are essential. All colleagues joining this team will be required to complete enhanced security vetting as part of the onboarding process.

RESPONSIBILITIES:

• Provide clear leadership to front-line and middle management teams, ensuring accountability for performance, delivery and behavioural standards.
• Build capability across the site through coaching, mentoring, structured development, and succession planning.
• Drive consistent, high‑quality communication to strengthen engagement, Health & Safety awareness, and team morale.
• Champion and embed company values, fostering a culture of accountability, continuous improvement, and high performance.
• Drive operational discipline, ensuring adherence to processes, work instructions and defined ways of working.
• Support in managing the customer relationship.
• Lead operational performance discussions with the customer, providing clear updates on delivery, risks and performance.
• Ensure operational delivery aligns with contractual commitments and customer expectations.
• Provide operational insight, risks and improvement opportunities to support customer decision-making.
• Manage site KPIs and identify opportunities to improve operational efficiency and cost performance.
• Assess future operational capacity requirements and optimise the utilisation of people, equipment, assets, and technology.
• Develop and deliver annual Operating Plans, ensuring capability, processes, and resources are in place to meet current and future demand.
• Ensure all processes, work instructions, and governance requirements are followed, maintaining compliance with ISO 9001, 14001, and 45001 standards.
• Identify and escalate non‑conformances or risks that may impact accreditation, environmental responsibilities, or service quality.
• Maintain high levels of inventory accuracy and ensure compliance with legislative and regulatory requirements.
• Oversee customer reporting, ensuring performance data is accurate, timely, and clearly communicated.
• Responsible for managing operational costs in line with budget and performance targets.
• Drive end‑to‑end operational efficiency through reduced waste, standardisation, process optimisation, and continuous improvement.
• Monitor key operational metrics including productivity, quality, attendance, turnover, and Health & Safety performance, ensuring action plans address gaps.
• Identify emerging risks and ensure robust mitigation plans are in place.

EXPERIENCE:

This role will suit you if you bring proven experience of managing operational performance within a budgeted environment, with clear accountability for cost control and efficiency. You have worked closely with customers, building and sustaining effective relationships while operating within contractual frameworks to ensure consistent delivery against agreed expectations. Your background includes strong operational leadership experience within logistics or warehousing, where you have delivered against KPIs in regulated or high-performance environments.

KNOWLEDGE AND SKILLS:

You bring experience in driving process improvement through structured methodologies such as DMAIC, using them to increase efficiency, reduce waste, and enhance overall operational performance. Alongside this, you have a strong track record in people leadership, with experience coaching and developing teams, supporting succession planning, and building high-performing functions.

Why Join Us:

• Work in an environment where safety is our first priority.
• The opportunity to build a career with a growing company.
• Company sponsored social events.
• Community volunteering.
• Death in Service.
• Medical Cover.
• BUPA Cashplan.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.