Operations Manager in Merthyr Tydfil

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

We are seeking an experienced Operations Manager to join our team in Wales, operating within a high-security environment. This is a highly visible role with responsibility for ensuring exceptional service delivery to our customer while leading and developing an operational team. The person in this role will be equally comfortable working directly with the client as they are managing complex day-to-day operations. We are looking for strong leadership capability, a customer-focused mindset, and proven experience within manufacturing, logistics, production, or a similar operational environment.

Given the secure nature of the site, this role would suit an established operations professional looking for a new challenge or an opportunity to apply their expertise in a different industry.

• Work closely with the customer in order to understand fully their requirements and expectations as the Metro Supply Chain operational lead for Spares.
• Look for opportunities to enhance our offering.
• Achieve and improve KPIs and SLA requirements.
• Understand our customer’s issues and drive business improvements to aid resolution.
• Support, coach and manage the supervisors and direct reports.
• Recruit, train, develop and motivate staff within framework of Job Descriptions, and Competency and Skills Matrix.
• Plan resources against future capacity requirements.
• Optimise the utilisation of all assets across the operations.
• Ensure stock control systems are kept up to date and work with Inventory manager to ensure inventories are accurate.
• Work with Senior General Manager, General Manager and Supervisors to ensure H&S management best practice is applied, and investigations and corrective actions are applied rigorously.
• Support development of MJDI WMS throughout the operation.
• Identify, analyse and implement operational developments and improvements through tools such as Always Improving and Gemba walks to promote a culture of continuous improvement.
• Report any Health and Safety issues (accidents / near misses) as required.
• Ensure that we have an informed team and develop a continuous improvement culture.
• Develop relationships throughout the business working with direct reports and counterparts across other sites.
• In tandem with the Operations Director, Senior General Manager, General Manager and Finance team produce Business Operating Plans, with the requisite financial plans and budgets, in line with the understood business objectives, to drive costs down and improve the service.
• Ensure the implementation of company audit schedules.
• Identify areas of risk to the business and develop appropriate contingency plans to reduce the risk to an acceptable level.
• Support the objective of Safety in Operations by ensuring H&S management Best Practice is applied, and investigations and corrective actions are applied rigorously.
• Attend and support regular reviews with the customer and operational team with focused action driven minutes.
• Work with the managers within the business to identify and optimise the total Supply Chain Solution offering from Metro Supply Chain to the customer.

• To ensure all staff follow work instructions provided, complying with our ISO accredited standards ISO 9001.
• To communicate any non-conformances within the ISO accredited management system.
• To raise any upcoming changes which could affect the ISO accredited management system.
• To follow environmental policies and procedures and highlight any risks to personnel or the environment.
• To ensure compliance with legislative bodies and local authorities.

• Demonstrable experience within a logistics or manufacturing environment or similar.
• Experience in MJDI.
• Experience of managing external relationships with external agencies/organisations.
• Experience within a unionised environment.
• Excellent customer service skills, as will be client-facing.
• Strong leadership experience with the ability to lead a range of people.

• Excellent written and oral communication skills.
• Advanced Excel skills.
• Driving licence – travel between sites is essential.

• As a team member works collaboratively with Metro employees in a team-oriented environment.
• Exceptional customer service attitude.
• Looks for ways to say “Yes” to the customer (internal and external).
• Promote and support team member driven social initiatives.
• Follow established processes and achieve customer Key Performance Indicators (KPIs).
• Commitment to quality of work.
• Approachable, positive interpersonal style.
• Maintain open honest relationships.

• Without compromise maintain a safe and clean work environment.
• Follows the Occupational Health and Safety Act including Safety, Violence and Harassment laws.
• Reports any hazards in the workplace to management.
• Must not use or operate equipment in a manner that would endanger self or others.
• Must not put other workers at risk by their actions.

• Continued accreditation of ISO 9001 & introduction of 14001.
• Consistently meets or exceeds daily operations KPIs for pick accuracy, quality, damages and safety.
• Positively influences performance of others to achieve team operational KPIs.
• Provides proactive, accurate, fact-based feedback regarding team member performance, as needed.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.