Warehouse Shift Supervisor in Ipswich

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfil complex and challenging distribution needs.

We’re seeking experienced supervisors to play a key role in shaping a brand-new team on an exciting project. This is a unique chance to join us right at the start, helping to build, influence, and refine how we operate. We value fresh ideas, diverse perspectives, and people who are eager to make their mark.

You’ll be working within a high-security environment, where professionalism and discretion are essential. All colleagues joining this team will be required to complete enhanced security vetting as part of the onboarding process.

Within the role, the following are the kinds of tasks and responsibilities that will be included:

• Work with the Operations Manager to understand their requirements and expectations and act as the senior Metro Supply Chain staff on the shop floor.
• First line management responsibilities for operational team.
• Understand our customers’ issues and help drive business improvements.
• Train and support personal development, motivate staff within the framework of Job Descriptions, and competency and skills matrix.
• Ensure that all staff on site operate within all current legislation.
• Produce regular reports and statistics as required.
• Work with Managers and/or Supervisors to ensure H&S management best practice is applied, and investigations and corrective actions are applied rigorously.
• Ensure staff act and conduct themselves in a safe manner in accordance with H&S Guidelines.
• Ensure site housekeeping is carried out regularly.
• Ensure MHE is checked daily before use.
• Support the team to ensure that stock records are kept accurate and up to date.
• Ensure operational activities (intake, put away, pick, pack, label, dispatch) are conducted in an accurate and timely manner.
• Monitor and manage staff productivity and accuracy in line with customer requirements.
• Support the Management Team in their regular meetings and reports to the customer.
• Develop relationships with supplier representatives to aid operational efficiencies.
• Understand the required timescales for activities planned in the future, and ensure that the resource is in place to achieve them.
• Cover for the Manager as required.

• Without compromise maintain a safe and clean work environment.
• Report any hazards in the workplace to management immediately.
• Complete all training provided in a timely manner.
• Follow all laws and policies applicable.

• As a team member, work collaboratively with Metro employees in a team-oriented environment.
• Have an exceptional customer service attitude.
• Look for ways to say “Yes” to the customer (internal and external).
• Promote and support social initiatives driven by other team members.
• Follow established processes and, where applicable, help achieve customer Key Performance Indicators (KPIs).
• Bring a continuous commitment to your quality of work.
• Be approachable and show a positive interpersonal style.
• Maintain open honest relationships.

This is a role for someone with existing supervisor or management experience; unfortunately, this isn’t the right role for someone to step up into management for the first time. We would want to see experience of maintaining great working cultures, as well as the harder sides of leadership like conflict management. Candidates should also show experience in warehouse, factory or operations environments.

As someone who has experience in warehouses or factories, candidates should have knowledge of WMS (Warehouse Management Systems), and have an MHE licence (for example, forklift). Communication is important within this role, so a good level of English, both spoken and written is essential. There are also reports as part of the role, so we would want to see experience with Excel and other Microsoft programs. It would be great if candidates had qualifications such as IOSH, first aid and fire marshalling, but these aren’t mandatory.

• Work in an environment where safety is our first priority.
• The opportunity to build a career with a growing company.
• Company sponsored social events.
• Community volunteering.
• Death in Service.
• Medical Cover.
• BUPA Cashplan.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.