Team Leader - Lates in Chilton, Suffolk

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfil complex and challenging distribution needs.

We have a new Team Leader role within our Sudbury site! This important role supports our team there to ensure we deliver the best service possible to our clients. This role is 6pm-6am, 4 on 4 off shift pattern.

RESPONSIBILITIES:

• Work with the Supervisor in order to understand their requirements and expectations and act as the senior Metro Supply Chain staff on the shop floor.
• Understand our customers’ issues and help drive business improvements.
• Support the managers and other supervisors in their roles.
• Motivate staff within the framework of Job Descriptions.
• Optimise the utilisation of all assets across the operations.
• Ensure that all staff on site operate within all current legislation.
• Work with Managers and/or Supervisors to ensure H&S management best practice is applied.
• Ensure staff act and conduct themselves in a safe manner in accordance with H&S Guidelines.
• Ensure site housekeeping is carried out regularly.
• Ensure MHE is checked daily before use.
• Support the team to ensure that stock records are kept accurate and up to date.
• Ensure operational activities (intake, put away, pick, pack, label, despatch) are conducted in an accurate and timely manner.
• Monitor and manage staff productivity and accuracy in line with customer requirements.
• Understand the required labour needed to complete daily activities and ensure that the resource is in place to achieve them.
• Cover for the Supervisor as required.

For applicable sites:

• Ensure all staff follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001.
• Communicate any non-conformances within the ISO accredited management system.
• Raise any upcoming changes which could affect the ISO accredited management system.
• Follow environmental policies and procedures and highlight any risks to personnel or the environment.
• Ensure compliance with legislative bodies and local authorities.

Health and Safety

• Maintain a safe and clean work environment.
• Report any hazards in the workplace to management immediately.
• Complete all training provided in a timely manner.
• Follow all laws and policies applicable.

Customer Service and Our Way Culture

• Work collaboratively with Metro employees in a team-oriented environment.
• Have an exceptional customer service attitude.
• Look for ways to say “Yes” to the customer (internal and external).
• Promote and support social initiatives driven by other team members.
• Follow established processes and help achieve customer Key Performance Indicators (KPIs).
• Bring a continuous commitment to your quality of work.
• Be approachable and show a positive interpersonal style.
• Maintain open honest relationships.

EXPERIENCE:

With excellent communication skills, the Team Leader will have strong attention to detail, a customer-focused mindset, and be able to demonstrate good leadership skills.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.