Team Leader (Days) in Chilton, Suffolk

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfil complex and challenging distribution needs.

We have a new Team Leader role within our Sudbury site! This important role supports our team there to ensure we deliver the best service possible to our clients.

Within the role, the following are the kinds of tasks and responsibilities that will be included:

• Work with the Supervisor in order to understand their requirements and expectations and act as the senior Metro Supply Chain staff on the shop floor.
• Understand our customers’ issues and help drive business improvements.
• Support the managers and other supervisors in their roles.
• Motivate staff within the framework of Job Descriptions.
• Optimise the utilisation of all assets across the operations.
• Ensure that all staff on site operate within all current legislation.
• Work with Managers and/or Supervisors to ensure H&S management best practice is applied.
• Ensure staff act and conduct themselves in a safe manner in accordance with H&S Guidelines.
• Ensure site housekeeping is carried out regularly.
• Ensure MHE is checked daily before use.
• Support the team to ensure that stock records are kept accurate and up to date.
• Ensure operational activities (intake, put away, pick, pack, label, despatch) are conducted in an accurate and timely manner.
• Monitor and manage staff productivity and accuracy in line with customer requirements.
• Understand the required labour needed to complete daily activities and ensure that the resource is in place to achieve them.
• Cover for the Supervisor as required.
• Ensure all staff follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001.
• Communicate any non-conformances within the ISO accredited management system.
• Raise any upcoming changes which could affect the ISO accredited management system.
• Follow environmental policies and procedures and highlight any risks to personnel or the environment.
• Ensure compliance with legislative bodies and local authorities.

• Maintain a safe and clean work environment.
• Report any hazards in the workplace to management immediately.
• Complete all training provided in a timely manner.
• Follow all laws and policies applicable.

• Work collaboratively with Metro employees in a team-oriented environment.
• Have an exceptional customer service attitude.
• Look for ways to say “Yes” to the customer (internal and external).
• Promote and support social initiatives driven by other team members.
• Follow established processes and help achieve customer Key Performance Indicators (KPIs).
• Bring a continuous commitment to your quality of work.
• Be approachable and show a positive interpersonal style.
• Maintain open honest relationships.

With excellent communication skills, the Team Leader will have strong attention to detail, a customer-focused mindset, and good leadership skills.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.