Delivery Service Specialist

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Operations Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist creates a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.

SHIFT: Wednesday to Friday 5am to 3:30pm (Saturday, Monday or Tuesday occasionally)

RESPONSIBILITIES

• Operating a cargo van conduct deliveries on predetermined route using a GeoTab GPS system to provide accurate, on time, delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
• Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.
• At a Metro hub or spoke DC load totes with product into the van for delivery in a manner that prevents damage to the product.
• Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
• Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
• Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
• Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.
• Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
• Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
• Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
• Demonstrate and promote Metro’s Our WAY values on a daily basis.
• Other duties as assigned.

EDUCATION

Completion of secondary school is preferred or equivalent experience.

EXPERIENCE

• Valid “G” or “Class 5” driver license with a clean driver abstract.
• Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.
• Experience or comfortable using an on-board GPS navigation system.
• Must agree to a criminal background check and credit check.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Communication

HEALTH & SAFETY:

• Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws.
• Work in a healthy and safe manner following Metro’s policies, procedures.
• Always wear or use protective equipment.
• Report any hazards you find in the workplace to your supervisor.
• Must not use or operate equipment in a manner that would endanger yourself or others.
• Must not put other workers at risk by your actions.

Why Join Us

• Work in an environment where safety is our first priority.
• The opportunity to build a career with a growing company.
• Medical, dental, and vision coverage for you and your family.
• Life and disability insurance.
• Wellness programs to support your family’s well-being.
• A Retirement Savings Program with a company match.
• Company team wear allowance.
• Employee Appreciation Day.
• Company sponsored social events.
• Community volunteering.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.