Student Specialist - Office & Admin Special Interme in Rochester

This position supports the mission and vision of Records & Registration by managing placement materials, overseeing student record imaging, providing administrative support for the Satisfactory Academic Progress (SAP) Appeal Committee, and maintaining student records. The role also supports application processing, transfer evaluations, and graduation workflows, contributing to accurate, timely, and student-centered admissions and records functions. The position delivers high-quality service related to admissions, records, and registration.

Minimum Qualifications

• Communication skills sufficient to read, speak, and write effectively in English.
• Customer service skills sufficient to provide prompt, welcoming, courteous and accurate information to customers in person, by phone, and through email and written correspondence.
• Knowledge and skill in data entry and spreadsheet use sufficient to accurately perform job functions using software such as Microsoft Excel.
• Knowledge and skill in word processing sufficient to produce correspondence and reports using software such as Microsoft Word.
• Ability to maintain confidentiality of private information in accordance with applicable laws, rules, policies, and procedures.

Preferred Qualifications

• Knowledge of RCTC policies, procedures, and programs.
• Experience working with diverse populations.
• Experience with the Integrated Statewide Reporting System (ISRS), uAchieve, and Perceptive Content.
• Analytical skills sufficient to assess issues and apply RCTC policies and procedures as appropriate.

Work Shift (Hours / Days of work)

8:00 am - 4:30 pm / Monday - Friday

Telework: No

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program.)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document.

Non-Discrimination/Equal Opportunity

Rochester Community and Technical College acts affirmatively in aggressively soliciting applications and hiring members of protected groups, including women, minorities, veterans, and disabled persons. We apply equal opportunity in our hiring process and provide reasonable accommodation upon request. Persons in protected classes are encouraged to apply.