At a Glance
- Tasks: Be the heartbeat of international freight operations and ensure smooth goods movement.
- Company: Join a tech-powered freight forwarder redefining supply chains.
- Benefits: Accelerate your career in a fast-paced, innovative environment.
- Other info: Opportunity to grow in a dynamic team at Birmingham Business Park.
- Why this job: Make an impact in logistics while building strong customer relationships.
- Qualifications: Passion for logistics, attention to detail, and excellent communication skills.
The predicted salary is between 30000 - 37000 £ per year.
Join one of the most exciting tech-powered freight forwarders and define tomorrow's supply chains, while you accelerate your career.
Ocean Export Customer Services Birmingham
At Metro, we don't just move freight - we move boundaries.
Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
We're looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ.
If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You'll Be Doing
As part of our Ocean Export Customer Services team, you'll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans.
Your role will include
- Building strong relationships with customers to deliver outstanding service.
- Coordinating timely freight movement with complete and accurate documentation.
- Arranging haulage with shipping lines and ensuring dispatch readiness.
- Managing invoicing and document checks with precision.
- Resolving queries quickly and professionally.
- Communicating clearly with overseas agents, suppliers, and customers.
- Navigating ERP and SAP systems to support client operations.
- Taking ownership of your development and staying ahead in your field.
- What You'll Bring
We're looking for someone who's not just experienced, but passionate about logistics. You'll need:
- Solid knowledge of ocean freight operations.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills-both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
Ocean Export Customer Services in Birmingham employer: Metro Shipping Ltd
Metro Shipping Ltd is an exceptional employer located in Birmingham, offering a dynamic work culture that fosters innovation and collaboration. As an AI Solutions Engineer, you will have access to cutting-edge technology and opportunities for professional growth, all while being part of a team that values your contributions and encourages continuous learning. With a commitment to employee well-being and a focus on meaningful projects, Metro Shipping Ltd stands out as a rewarding place to advance your career in AI.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Export Customer Services in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Metro Shipping Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Metro Shipping Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Metro Shipping Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Ocean Export Customer Services in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Metro Shipping Ltd:This is your chance to really connect with the team at Metro Shipping Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Metro Shipping Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Metro Shipping Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Metro Shipping Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Metro Shipping Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
