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For Companies At a Glance
- Tasks: Manage customer portals, ensuring data accuracy and high customer satisfaction.
- Company: Dynamic company in Macclesfield with a focus on customer service excellence.
- Benefits: Generous annual leave, pension scheme, and employee discounts.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Be the key link between customers and operations, making a real impact.
- Qualifications: Strong admin and customer service skills, IT savvy, and problem-solving mindset.
The predicted salary is between 26000 - 28000 £ per year.
£26,000 - £28,000 + Benefits
Full time permanent Office‑based
Location: Macclesfield
About This Role
We are looking for a Customer Portal Coordinator. In this role you will oversee a number of customer portals and manage job data from work instruction through to completion. The role is responsible for maintaining portal accuracy, monitoring performance metrics, ensuring compliance with client requirements, and acting as a key liaison between customers and our local operating franchises. This position plays a critical role in ensuring smooth workflow, accurate reporting, and high levels of customer satisfaction whilst adhering to strict 24‑hour customer service level agreements.
Key Responsibilities
- Manage and maintain three customer portals and client systems
- Upload, update, and validate job records, documents, certifications, and reports
- Ensure all portal data is accurate, complete, and submitted within required timescales
- Monitor portal alerts, tasks, and workflow queues
- Track KPIs and service performance metrics within customer portals
- Ensure contractual SLAs and response times are met within 24 hours
- Identify risks to performance targets and elevate where required
- Produce performance and compliance reports as required
- Oversee job records from initial instruction through to completion and closure
- Ensure supporting documentation is correctly logged (photos, reports, surveys, certificates, etc.)
- Check job status accuracy across systems
- Coordinate corrections or updates with operational teams
- Act as a point of contact for portal‑related customer queries
- Liaise with customer representatives regarding submissions, status updates, and performance matters
- Support client audits and information requests
- Maintain professional and responsive communication with customers and franchises
What We Look For
- A strong background in administration and customer service
- Ability to work under tight deadlines in a fast‑paced environment
- IT savvy
- Strong multitasking ability
- Work well under pressure
- Confident and able to communicate effectively with others
- Proactive with the ability to work independently
- Strong problem‑solving mindset
- Professional, discreet and reliable with sensitive data
Benefits
- 25 days annual leave plus bank holidays
- Royal London company pension
- Group life assurance
- Additional paid leave / special leave
- Cycle to work scheme
- Company events
- Laptop / company mobile
- Free eye tests / subsidy for glasses
- Electric car charging points
- Free standard parking
- Employee assistance programme
- Occupational health support
- Employee discounts platform – Sodexo
Portal Support Coordinator employer: Metro Rod
Contact Detail:
Metro Rod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portal Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success, especially in managing customer portals and ensuring compliance.
✨Tip Number 3
Practice your communication skills! As a Portal Support Coordinator, you'll need to liaise effectively with customers and franchises. Mock interviews with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Portal Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Portal Support Coordinator role. Highlight your experience in administration and customer service, and don’t forget to mention any IT skills you have. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your multitasking abilities and how you handle tight deadlines. We love seeing your personality come through, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone with a proactive mindset who can work independently. Share specific instances where you’ve identified risks and resolved issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Metro Rod
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Portal Support Coordinator. Familiarise yourself with managing customer portals, job data accuracy, and performance metrics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and ensuring their satisfaction, be prepared to discuss your previous customer service experiences. Share specific examples where you successfully resolved issues or improved customer interactions, highlighting your proactive approach and problem-solving mindset.
✨Demonstrate Your IT Savviness
As the role requires managing various client systems, it's crucial to showcase your IT skills. Be ready to talk about any relevant software or tools you've used in the past. If you have experience with data management or reporting tools, mention those too, as they will be highly relevant.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face with the portals, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.