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- Tasks: Support a busy engineering depot by managing schedules and administration tasks.
- Company: Join Metro Rod, a dynamic leader in drain clearance and maintenance services.
- Benefits: Enjoy discounts at popular retailers, 28 days holiday, and ongoing training.
- Why this job: Be part of a fast-paced team making a real difference in customer service.
- Qualifications: Experience in administration and customer service, ideally in a blue-collar environment.
- Other info: Great opportunities for personal growth in a supportive work culture.
The predicted salary is between 21300 - 24500 £ per year.
£25,396 - £28,000 DOE Plus Benefits
Metro Rod works with Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite being around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction.
We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers, and will be involved in a variety of duties supporting this small but busy office.
What does it entail?
- Experience working within a fast-paced blue-collar environment
- Strong administration and customer service skills
- Confidence in managing challenging relationships
If successful, you will be part of a team responsible for the smooth-running of a busy engineering depot. Working day to day with our Engineers, you will help keep them organised by scheduling work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first-class service.
This role requires someone who is confident in working with engineers (or similar) as well as managing internal and external relationships.
What do we look for?
- Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment
- Knowledge of office management systems and procedures
- Strong administration and IT skills - using Microsoft packages
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Ability to cover some on-call work (manning the phone between 5pm and 7pm some weekdays and some sporadic weekends)
What will you get?
- Ongoing Health & Safety and new skills training
- Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat, 10% off at Pizza Hut, 10% off at Green King and many more
- 28 days including bank holidays
- Training and development
- Part of a fantastic work culture
Operations Coordinator employer: Metro Rod
Contact Detail:
Metro Rod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in being part of our dynamic business.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in administration and customer service, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed relationships and supported busy teams in the past. We love a good story!
Show Off Your IT Skills: Since strong IT skills are key for this role, don’t forget to mention your proficiency with Microsoft packages. If you have experience with office management systems, let us know! We’re all about efficiency here at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Metro Rod
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Coordinator. Familiarise yourself with the company’s services and their clients like Aldi and McDonald's. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in administration and customer service, especially in a fast-paced environment. Prepare specific examples of how you've managed challenging relationships or solved problems in the past. This will demonstrate your ability to thrive in a busy office setting.
✨Highlight Your Skills
Make sure to emphasise your strong IT skills and familiarity with office management systems. Mention your proficiency in Microsoft packages and how these skills have helped you stay organised and efficient in previous roles. This is crucial for the Operations Coordinator position.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
