At a Glance
- Tasks: Support sales operations and manage customer data to ensure smooth processes.
- Company: Join a fast-growing, dynamic company with a strong reputation in drain maintenance.
- Benefits: Enjoy 25 days annual leave, pension scheme, and employee discounts.
- Other info: Great opportunity for career growth in sales support and operations.
- Why this job: Be part of a team that drives efficiency and supports major brands.
- Qualifications: Experience in admin or customer service, strong IT skills, and attention to detail.
The predicted salary is between 25000 - 25000 £ per year.
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite being around for over 40 years, we are a fast-growing dynamic business and part of an ever-expanding group Franchise Brands. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction.
Role Overview
The Sales Support & Operations Coordinator plays a pivotal role in supporting the commercial success of the business by providing operational, administrative and customer support across the sales lifecycle. Acting as a central point of coordination for our internal teams, the role ensures that processes, systems and customer requirements are managed efficiently, accurately and in line with contractual obligations. This position combines sales administration, data management and operational coordination. The role holder will be responsible for maintaining customer portals and CRM systems, managing job and performance data, producing reports and ensuring that information is accurate, accessible and up to date across multiple platforms. A key aspect of the role is ensuring data integrity and supporting the successful delivery of contractual service levels through proactive monitoring of workflows, performance metrics and customer requirements. The role also provides opportunities to identify process improvements, drive efficiencies and support the ongoing development of internal systems and ways of working. This is an excellent opportunity for an organised, proactive and customer‑focused individual looking to further develop their career within sales support, operations, account management or commercial administration.
What do we look for?
- Experience in an administrative, sales support, or customer service role
- Experience using CRM systems (HubSpot or similar)
- Strong IT skills, including Microsoft Office and multiple systems
- Highly organised with the ability to manage priorities and deadlines
- Strong attention to detail and data accuracy
- Excellent communication and relationship‑building skills
- Proactive, solution‑focused mindset
- Ability to work independently and as part of a team
- Experience with customer portals or workflow systems is advantageous
- Interest in developing within sales support, operations, or account management
Personal Attributes
- Proactive and self‑motivated
- Strong problem‑solving ability
- Team‑oriented with a willingness to support colleagues
- Comfortable working with systems, data, and processes
- Adaptable and able to take on additional responsibilities when required
What do you get?
- 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Cycle to Work Scheme
- Free Eye Tests / Subsidy for Glasses
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Mintago
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Sales Support & Operations Coordinator in Macclesfield employer: Metro Rod
Metro Rod LTD is an excellent employer that fosters a dynamic and supportive work culture, offering a range of benefits including 25 days annual leave, a company pension, and employee discounts. With a strong focus on employee growth, the Sales Support & Operations Coordinator role provides opportunities for career development within a fast-growing company that values proactive and organised individuals. Located across the UK, Metro Rod's commitment to quality service and customer satisfaction makes it a rewarding place to work for those looking to make a meaningful impact in the waste and water services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Operations Coordinator in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metro Rod. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metro Rod before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support & Operations Coordinator in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metro Rod:Your cover letter is your chance to shine! Tell us why you want to work at Metro Rod specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metro Rod!
How to prepare for a job interview at Metro Rod
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
