At a Glance
- Tasks: Lead and develop teams in a fast-paced contact centre during evenings and weekends.
- Company: Join Metro Rod, a leader in customer service excellence.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a pension scheme.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by ensuring top-notch service delivery and team performance.
- Qualifications: Supervisory experience in a contact centre and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Metro Rod is seeking an Out of Hours Contact Centre Supervisor to lead and develop teams during evenings and weekends. This full-time role involves ensuring service delivery and operational performance, with responsibilities including coaching agents and managing escalated issues.
The ideal candidate will have supervisory experience in a contact centre, strong communication skills, and a commitment to customer service, along with leadership precision in a high-pressure environment.
The position offers a competitive salary and generous benefits, including 25 days of annual leave and a company pension scheme.
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