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For Companies At a Glance
- Tasks: Support and elevate our franchise network while ensuring top-notch customer service.
- Company: Join a dynamic, fast-growing company with over 40 years of experience.
- Benefits: Enjoy 25 days annual leave, pension scheme, and employee discounts.
- Why this job: Be the key link in a thriving network and drive operational excellence.
- Qualifications: Experience in operations management and strong communication skills required.
- Other info: Flexible working hours and opportunities for travel across the UK.
The predicted salary is between 35000 - 35000 ÂŁ per year.
Metro Rod & Metro Plumb is a fast‑growing and dynamic business, part of an ever‑expanding group Franchise Brands. Founded in 1983, we are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. Our services are provided by over 60 franchisees with geographical coverage across the UK.
We’re looking for a driven and proactive Franchisee Operations/Support Manager to support and elevate our Metro Rod and Metro Plumb franchise network. Acting as the go‑to contact for franchisees, you’ll play a key role in keeping operations running smoothly – resolving issues quickly, coordinating internal teams, and ensuring our network receives a seamless, professional support service.
Key responsibilities
- Network Performance & Delivery: Drive SLA performance and manage WIP across the network, ensuring timely service delivery and strong customer communication.
- Operational Support & Systems: Act as the main contact for franchisees, resolving day‑to‑day operational issues and coordinating with internal teams.
- Training & Development: Deliver engaging training on customer service and operational standards, while coaching franchisees to improve performance and embed a customer‑first culture.
- Quality & Continuous Improvement: Carry out audits and performance reviews to maintain high standards, working closely with internal teams to ensure compliance, consistency and ongoing improvement.
- Collaboration & Strategy: Partner with Sales, National Accounts and wider teams to support client retention, onboard new franchisees and contribute to broader business initiatives.
What do we look for?
- A driven and commercially aware operations professional who thrives in a fast‑paced, performance‑led environment.
- Confident and resilient, comfortable managing challenges head‑on – with strong influencing and problem‑solving skills.
- A natural communicator, able to build relationships quickly and balance support with challenge.
- Highly organised, detail‑focused, and able to make sound decisions under pressure.
- Experience in coaching, training and performance improvement, passionate about raising standards and delivering exceptional customer service.
Qualifications
- Proven experience in operations management within a performance‑driven environment.
- Strong people management, coaching and influencing skills.
- Demonstrable tenacity and assertiveness when managing conflict or challenging situations.
- Logical, strategic and solutions‑focused thinker with strong problem‑solving capability.
- Excellent written and verbal communication skills.
- Ability to make effective decisions under pressure.
- Experience designing and delivering training content.
- Strong commitment to enhancing customer experience and service quality.
- Flexible attitude to working hours and out‑of‑hours support when required.
- Understanding of Health & Safety requirements or willingness to undergo training.
- Willing and able to conduct regular travel to our franchise network.
- Must have a full clean UK driving license.
Personal Attributes
- Proactive, motivated and committed to supporting business growth.
- High professional standards with the ability to act as a role model.
- Able to work independently with strong organisational and prioritisation skills.
- Resilient, adaptable and comfortable working at pace.
- Strong attention to detail with a methodical approach.
- Confident communicator who can challenge appropriately while maintaining strong working relationships.
What do you get?
- 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Cycle to Work Scheme
- Free Eye Tests / Subsidy for Glasses
- Free Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Network Support Manager in Macclesfield employer: Metro Rod
Contact Detail:
Metro Rod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Manager in Macclesfield
✨Tip Number 1
Network like a pro! Attend industry events, join relevant online forums, and connect with people on LinkedIn. The more you engage with others in the field, the better your chances of landing that Network Support Manager role.
✨Tip Number 2
Prepare for interviews by researching Metro Rod & Metro Plumb thoroughly. Understand their values, services, and recent projects. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Network Support Manager, you'll need to convey information clearly and effectively. Role-play common interview scenarios with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Metro Rod family.
We think you need these skills to ace Network Support Manager in Macclesfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Support Manager role. Highlight your relevant experience in operations management and customer service, showing us how you can drive performance and support our franchise network.
Showcase Your Skills: We want to see your problem-solving and communication skills shine through. Use specific examples from your past roles to demonstrate how you've tackled challenges and improved processes, especially in a fast-paced environment.
Be Authentic: Let your personality come through in your application. We value authenticity, so don’t be afraid to show us who you are and why you’re passionate about supporting our franchisees and enhancing customer experiences.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Metro Rod
✨Know Your Stuff
Before the interview, make sure you understand Metro Rod's operations and the role of a Network Support Manager. Familiarise yourself with their 7 Steps to Customer Service and think about how you can contribute to improving network performance.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experience where you've successfully resolved operational issues or improved performance. This will demonstrate your ability to handle challenges head-on, which is crucial for this role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with franchisees and internal teams, showcasing your communication skills during the interview will be key to making a good impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.