At a Glance
- Tasks: Monitor national account portals and support operational performance for an exceptional customer experience.
- Company: Join Metro Rod, a leader in digital customer service innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on continuous improvement and teamwork.
- Why this job: Be the driving force behind customer satisfaction and make a real difference.
- Qualifications: Strong communication skills and a knack for problem-solving in digital environments.
The predicted salary is between 25000 - 32000 £ per year.
Metro Rod is seeking a proactive Digital Customer Experience Administrator to monitor national account portals, support operational performance, and drive continuous improvement.
You will coordinate service delivery with franchisees, engineers, and internal teams, resolving issues and maintaining clear communication throughout the customer journey.
The role emphasizes training users of digital systems, analysing data for trends, and delivering excellent service in a fast-paced environment.
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Digital Customer Experience Specialist in Macclesfield employer: Metro Rod
Metro Rod is an exceptional employer that prioritises employee development and offers a supportive work culture in Norwich. With competitive salaries, a bonus scheme, and comprehensive benefits, employees are encouraged to grow their skills in a dynamic environment while providing essential services to the community. Join us for a rewarding career where your contributions truly matter.
