Digital Customer Experience Lead - Portal & Operations in Macclesfield

Digital Customer Experience Lead - Portal & Operations in Macclesfield

Macclesfield Full-Time No working from home possible
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Metro Rod Ltd, Tytherington, Macclesfield, is seeking a proactive Digital Customer Experience Administrator to join our fast-growing team. You will monitor digital customer portals, support national accounts, and drive KPI and SLA performance in a busy field-service environment.

You will work closely with franchisees, engineers, and internal teams to deliver outstanding customer service, analyse data for trends, and implement improvements that boost efficiency and customer satisfaction.

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Contact Details:

Metro Rod Recruitment Team