At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced contact centre.
- Company: Join Metro Rod, a dynamic leader in drain maintenance with over 40 years of experience.
- Benefits: Enjoy a 4-day work week, competitive salary, generous leave, and employee discounts.
- Other info: Flexible shifts, supportive environment, and opportunities for career growth.
- Why this job: Be part of a growing team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service and call/contact centres is essential.
The predicted salary is between 26743 - 26743 £ per year.
Customer Service Advisor Metro Rod LTD Location: Macclesfield Support Centre
Working Hours: 4 day working week, Mon-Fri weekly rota
Salary: £26,743 per annum (increasing upon successful probation period)
We are recruiting for our prestigious contact centre. This role is a great opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first‑class customer experience within a very busy team. You will be responsible for logging all jobs that come through to the Support Centre and organising the relevant Engineers to those jobs.
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast‑growing and dynamic business and part of an ever‑expanding group Franchise Brands.
What does it entail?
- Providing a customer focused service to National Account, Local Account and domestic customers.
- Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.
- Working closely with a number of internal teams and external suppliers, representing the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s.
What do we look for?
- Exceptional customer service skills
- Experience within a Call/Contact Centre is essential
- Proven experience in achieving customer satisfaction targets
- Experience using different systems, as well as Microsoft Word, Outlook and Excel
- Stakeholder management – experience working with internal and external stakeholders
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Experience dealing with complaints
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
What do you get?
- Up to 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform – Sodexo
Please note that the rota changes weekly between the following shifts. Shifts include 07:00‑17:00, 07:30‑17:30, 08:00‑18:00 and 09:00‑19:00 and will be based over a 4 day working week.
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Agent - 4 day week in Macclesfield employer: Metro Rod
Metro Rod is an exceptional employer that prioritises employee development and offers a supportive work culture in Norwich. With competitive salaries, a bonus scheme, and comprehensive benefits, employees are encouraged to grow their skills in a dynamic environment while providing essential services to the community. Join us for a rewarding career where your contributions truly matter.
