At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced contact centre.
- Company: Join Metro Rod, a dynamic leader in drain maintenance with over 40 years of experience.
- Benefits: Enjoy a 4-day work week, competitive salary, generous leave, and employee discounts.
- Other info: Flexible shifts, supportive environment, and opportunities for career growth.
- Why this job: Be part of a growing team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service and call/contact centres is essential.
The predicted salary is between 26743 - 26743 £ per year.
Customer Service Advisor Metro Rod LTD Location: Macclesfield Support Centre
Working Hours: 4 day working week, Mon-Fri weekly rota
Salary: £26,743 per annum (increasing upon successful probation period)
We are recruiting for our prestigious contact centre. This role is a great opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first‑class customer experience within a very busy team. You will be responsible for logging all jobs that come through to the Support Centre and organising the relevant Engineers to those jobs.
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast‑growing and dynamic business and part of an ever‑expanding group Franchise Brands.
What does it entail?
- Providing a customer focused service to National Account, Local Account and domestic customers.
- Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.
- Working closely with a number of internal teams and external suppliers, representing the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s.
What do we look for?
- Exceptional customer service skills
- Experience within a Call/Contact Centre is essential
- Proven experience in achieving customer satisfaction targets
- Experience using different systems, as well as Microsoft Word, Outlook and Excel
- Stakeholder management – experience working with internal and external stakeholders
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Experience dealing with complaints
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
What do you get?
- Up to 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform – Sodexo
Please note that the rota changes weekly between the following shifts. Shifts include 07:00‑17:00, 07:30‑17:30, 08:00‑18:00 and 09:00‑19:00 and will be based over a 4 day working week.
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Agent - 4 day week in Macclesfield employer: Metro Rod
Metro Rod LTD is an exceptional employer located in Macclesfield, offering a dynamic work environment with a strong focus on customer service excellence. With a 4-day working week and a comprehensive benefits package including generous annual leave, pension contributions, and employee assistance programmes, we prioritise the well-being and growth of our team members. Join us to be part of a fast-growing company that values your contributions and provides ample opportunities for professional development within a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - 4 day week in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metro Rod. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metro Rod before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - 4 day week in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metro Rod:Your cover letter is your chance to shine! Tell us why you want to work at Metro Rod specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metro Rod!
How to prepare for a job interview at Metro Rod
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
