Metro Rod LTD is seeking a professional Customer Experience Handler on a maternity cover contract. The role sits in the Contact Centre and focuses on owning the end-to-end resolution of customer complaints while supporting our nationwide franchise network.
The ideal candidate will be a calm, proactive communicator with experience in customer service or complaint handling, able to manage expectations, chase actions and drive improvements across the customer journey.
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Customer Experience & Complaints Specialist (Maternity Cover) in Macclesfield employer: Metro Rod
Metro Rod is an excellent employer, offering a dynamic work environment where you can make a real impact in emergency drainage services across Bedford, Luton, and Watford. With competitive salaries, on-call pay, and opportunities for overtime, we prioritise employee well-being and growth, fostering a culture of teamwork and support that empowers our engineers to excel in their roles.
