At a Glance
- Tasks: Handle customer complaints and ensure satisfaction while managing escalations.
- Company: Join Metro Rod, a reputable company focused on customer care.
- Benefits: Enjoy competitive salary, annual leave, pension, and employee discounts.
- Other info: Full-time role with opportunities for personal growth in a supportive team.
- Why this job: Make a difference by resolving issues and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Metro Rod in Macclesfield is seeking a Complaint Handler on a maternity cover contract to join their Contact Centre team. This full-time role is essential for ensuring that customer complaints are addressed efficiently and effectively, preserving customer satisfaction and the company's reputation.
The successful candidate will be tasked with managing escalations, liaising with various stakeholders, and contributing to continuous improvement initiatives.
In addition to a competitive salary, benefits include annual leave, pension, and employee discounts.
Customer Complaints Specialist – 9 Month FTC in Macclesfield employer: Metro Rod
Metro Rod in Macclesfield is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a focus on continuous improvement, employees are encouraged to grow their skills while enjoying competitive benefits such as annual leave, pension contributions, and exclusive discounts. Joining our Contact Centre team means being part of a dedicated group committed to maintaining high customer satisfaction and enhancing the company's reputation.
