At a Glance
- Tasks: Deliver top-notch customer service and resolve queries for various clients.
- Company: Join Metro Rod, a trusted name in drain maintenance since 1983.
- Benefits: Earn £12.86 per hour, enjoy flexible hours, and access great perks.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Perfect for weekend warriors looking to boost their income while gaining experience.
- Qualifications: Exceptional customer service skills and phone-based experience required.
The predicted salary is between 12 - 13 £ per hour.
£12.86 per hour + Benefits
16 hours (8.5 hours each day)
We are recruiting for our out of hours team here at Metro Rod LTD. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the weekends!
Metro Rod works with various companies in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis.
What does it entail?
- Providing a first‑class customer experience for National Account, Regional Account, Local Account and Domestic customers
- Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
- Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
- Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
- Learning and adhering to multiple service level agreements of all clients
- Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved
What do we look for?
- Exceptional customer service skills
- Experience within a phone‑based customer service/call‑centre role
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
- Minimum of 2 weekends per month in the office
What do you get?
- Up to 25 days annual leave (pro‑rata) – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Weekend Customer Service Agent in Macclesfield employer: Metro Rod Newport & Hereford
Metro Rod Newport & Hereford is an excellent employer, offering a competitive salary and a supportive work culture that prioritises employee development and safety. With opportunities for training and growth in the dynamic field of drainage engineering, you will be part of a dedicated team committed to delivering exceptional service across the UK, all while enjoying the benefits of working in a company that values its employees and their contributions.
Contact Details:
Metro Rod Newport & Hereford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Agent in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metro Rod LTD. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about your experience and how you’d deal with tricky situations.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past roles that highlight your exceptional customer service skills and resilience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Metro Rod family. Don’t miss out on this opportunity!
We think you need these skills to ace Weekend Customer Service Agent in Macclesfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Weekend Customer Service Agent role!
Show Off Your Skills:Don’t be shy about showcasing your exceptional customer service skills! Use specific examples from your past roles to demonstrate how you've handled enquiries, complaints, or tricky situations. We love a good story!
Keep It Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Metro Rod Newport & Hereford
✨Know the Company Inside Out
Before your interview, take some time to research Metro Rod LTD. Understand their services, values, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Be ready to discuss how you resolved issues and ensured customer satisfaction.
✨Demonstrate Adaptability and Resilience
In a fast-paced environment like customer service, adaptability is key. Think of situations where you had to think on your feet or adapt to changes quickly. Share these stories during your interview to highlight your ability to handle challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and serious about the position.
