At a Glance
- Tasks: Monitor customer portals and drive performance metrics for outstanding service.
- Company: Join Metro Rod LTD, a dynamic team in Macclesfield.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experience and boost satisfaction.
- Qualifications: Proactive attitude and strong analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
Metro Rod LTD in Macclesfield is seeking a proactive Digital Customer Experience Administrator to join our fast-paced team.
You will monitor national customer portals, support performance metrics, and drive KPI and SLA compliance to ensure an outstanding service.
Working with franchisees, engineers and internal departments, you will analyse data, deliver reports, train users, and implement process improvements to boost efficiency and customer satisfaction.
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Digital Customer Experience Lead in Macclesfield employer: Metro Rod Newport & Hereford
Metro Rod Newport & Hereford is an excellent employer, offering a competitive salary and a supportive work culture that prioritises employee development and safety. With opportunities for training and growth in the dynamic field of drainage engineering, you will be part of a dedicated team committed to delivering exceptional service across the UK, all while enjoying the benefits of working in a company that values its employees and their contributions.
Contact Details:
Metro Rod Newport & Hereford Recruitment Team
