At a Glance
- Tasks: Support a busy engineering depot by managing schedules and administration tasks.
- Company: Join Metro Rod, a dynamic company with over 40 years of experience in drain maintenance.
- Benefits: Enjoy discounts at popular retailers, 28 days holiday, and ongoing training opportunities.
- Other info: Work in a supportive culture with opportunities for personal and professional growth.
- Why this job: Be part of a fast-growing team that values your contributions and offers career development.
- Qualifications: Experience in administration and customer service, ideally in a blue-collar environment.
The predicted salary is between 27000 - 30000 £ per year.
£27,000-£30,000 DOE Plus Benefits. Metro Rod works with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons, and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast‑growing and dynamic business and part of the ever‑expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one‑stop shop for keeping water and waste flowing.
We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers, and will be involved in a variety of duties supporting this small but busy office.
What does it entail?
- Experience working within a fast‑paced blue‑collar environment
- Strong administration and customer service skills
- Confidence in managing challenging relationships
If successful, you will be part of a team responsible for the smooth‑running of a busy engineering depot. Working day to day with our Engineers, you will help keep them organised by scheduling work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first‑class service. This role requires someone who is confident in working with engineers (or similar) as well as managing internal and external relationships.
What do we look for?
- Proven experience within administration and customer service – ideally within a construction, engineering or similar blue‑collar environment
- Knowledge of office management systems and procedures
- Strong administration and IT skills – using Microsoft packages
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem‑solving skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to multi‑task
- Ability to cover some on‑call work (consists of manning the phone between 5pm and 7pm some weekdays and some sporadic weekends)
What will you get?
- Ongoing Health & Safety and new skills training
- Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat, 10% off at Pizza Hut, 10% off at Greene King and many more
- 28 days including bank holidays
- Training and development
- Part of a fantastic work culture
Operations Coordinator in East Kilbride employer: Metro Rod Newport & Hereford
Metro Rod is an excellent employer, offering a vibrant work culture and a supportive environment for growth within the fast-paced waste and water services sector. Employees benefit from competitive salaries, comprehensive training opportunities, and a generous benefits scheme that includes discounts at popular retailers, all while being part of a dynamic team in East Kilbride. Join us to make a meaningful impact in a company that values quality service and customer satisfaction.
Contact Details:
Metro Rod Newport & Hereford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Metro Rod or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you understand what Metro Rod does and how you can contribute to their mission. Tailor your answers to reflect their needs!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you feel more confident and articulate when discussing your experience and skills relevant to the Operations Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Metro Rod team.
We think you need these skills to ace Operations Coordinator in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in administration and customer service, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed relationships and supported busy teams in the past. We love a good story!
Show Off Your Skills:Don’t forget to showcase your strong IT skills and attention to detail in your application. Mention any experience with Microsoft packages and how you’ve used them to improve efficiency in previous roles. We appreciate a tech-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Metro Rod Newport & Hereford
✨Know Your Stuff
Before the interview, make sure you understand Metro Rod's services and their clients. Familiarise yourself with the FM, Social Housing, and Property Management sectors. This will help you speak confidently about how your skills can contribute to their operations.
✨Show Off Your Admin Skills
Be ready to discuss your previous experience in administration, especially in a fast-paced environment. Prepare examples of how you've managed multiple tasks or solved problems effectively, as this role requires strong organisational skills.
✨Communication is Key
Since you'll be liaising with engineers and customers, practice articulating your thoughts clearly. Think of scenarios where you've had to manage challenging relationships and how you handled them. This will demonstrate your excellent communication skills.
✨Prepare for On-Call Scenarios
Understand that part of the role involves on-call work. Be prepared to discuss your availability and how you would handle urgent situations. Showing that you're ready to step up when needed will impress the interviewers.
