At a Glance
- Tasks: Support a busy engineering depot by scheduling work and managing administration tasks.
- Company: Join Metro Rod, a dynamic leader in drain clearance and maintenance services.
- Benefits: Enjoy discounts at popular retailers, 28 days holiday, and ongoing training opportunities.
- Other info: Great work culture with opportunities for personal and professional growth.
- Why this job: Be part of a fast-paced team making a real impact in the service industry.
- Qualifications: Experience in administration and customer service, ideally in a blue-collar environment.
The predicted salary is between 27000 - 30000 £ per year.
Metro Rod works with various companies in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction.
We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers and will be involved in a variety of duties supporting this small but busy office.
What does it entail?
- Experience working within a fast-paced blue-collar environment
- Strong administration and customer service skills
- Confidence in managing challenging relationships
If successful, you will be part of a team responsible for the smooth-running of a busy engineering depot. Working day to day with our Engineers, you will help keep them organised by scheduling work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first-class service.
This role requires someone who is confident in working with engineers (or similar) as well as managing internal and external relationships.
What do we look for?
- Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment
- Knowledge of office management systems and procedures
- Strong administration and IT skills – using Microsoft packages
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to multi-task
- Ability to cover some on-call work (consists of manning the phone between 5pm and 7pm some weekdays and some sporadic weekends)
What will you get?
- Ongoing Health & Safety and new skills training
- Benefits scheme including discounts at various retailers
- 28 days including bank holidays
- Training and development
- Part of a fantastic work culture
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Operations Coordinator employer: Metro Rod LTD
Metro Rod is an excellent employer, offering a dynamic work environment in East Kilbride where employees can thrive in a fast-paced, blue-collar setting. With a strong focus on employee development, ongoing training, and a supportive work culture, team members enjoy a range of benefits including discounts at popular retailers and generous holiday allowances. Joining Metro Rod means being part of a reputable company that values quality service and customer satisfaction while providing opportunities for personal and professional growth.
