At a Glance
- Tasks: Deliver top-notch customer service and resolve queries for various clients.
- Company: Join Metro Rod LTD, a dynamic and growing company with over 40 years of experience.
- Benefits: Earn £12.86 per hour, enjoy up to 25 days annual leave, and access great perks.
- Other info: Flexible role with opportunities for personal growth and a supportive team environment.
- Why this job: Perfect for weekend warriors looking to boost their income while gaining valuable experience.
- Qualifications: Exceptional customer service skills and previous call-centre experience preferred.
The predicted salary is between 12.86 - 12.86 £ per hour.
- Weekend Customer Service Advisor
- Metro Rod LTD
- Office-based role
- £12.86 per hour + Benefits
- 16 hours (8.5 hours each day)
We are recruiting for our out of hours team here at Metro Rod LTD.
This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the weekends!
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, Mc Donalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors.
Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis.
The services are provided by over 60 franchisees with geographical coverage across the UK.
We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction.
Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta.
Two expanding businesses that focus on sewage pumps and commercial kitchen solutions.
Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
What does it entail?
- Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
- Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.
- This includes both inbound and outbound contacts
- Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
- Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
- Learning and adhering to multiple service level agreements of all clients
- Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved
What do we look for?
- Exceptional customer service skills
- Experience within a phone-based customer service/call-centre role
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Proactive approach - able to look at the bigger picture
- Adaptability - able to think on your feet
- Strong work ethic
- Minimum of 2 weekends per month in the office
What do you get?
- Up to 25 days annual leave (pro-rata) - plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform
We are an equal opportunities employer.
We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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Weekend Customer Service Agent in Macclesfield employer: Metro Rod LTD
Metro Rod LTD is an exceptional employer located in Manchester, offering a dynamic work environment where innovation and teamwork thrive. With competitive salaries, comprehensive benefits including travel expenses and a company pension, as well as ample opportunities for professional growth, employees are empowered to excel in their roles. Join us to be part of a leading company in drain services that values quality and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Agent in Macclesfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Metro Rod LTD and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Metro Rod LTD and let us see your personality shine through!
We think you need these skills to ace Weekend Customer Service Agent in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Metro Rod LTD.
Get Familiar with Our Brand:Before applying, take some time to learn about Metro Rod LTD and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Metro Rod LTD
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Metro Rod LTD.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Metro Rod LTD will surely appreciate.
