At a Glance
- Tasks: Lead and inspire the Out of Hours Contact Centre teams to deliver exceptional customer service.
- Company: Join Metro Rod LTD, a leader in providing top-notch customer support.
- Benefits: Enjoy a competitive salary, pension, life assurance, and cycle-to-work scheme.
- Other info: Full-time, permanent role with opportunities for growth and development.
- Why this job: Make a real difference by ensuring smooth operations during evenings and weekends.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 29695 - 30888 £ per year.
Metro Rod LTD is seeking an Out of Hours Contact Centre Supervisor to lead the Weekend, Evening and Night teams and ensure outstanding customer service outside standard hours.
You will coach, monitor performance against KPIs, manage resource allocation, and act as escalation point for incidents, delivering safe, efficient operations across the Out of Hours period.
This full-time, permanent role offers a pro-rata salary of £21,887 and benefits including pension, life assurance and cycle-to-work.
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Out-of-Hours Contact Centre Lead — Weekend & Night in Macclesfield employer: Metro Rod LTD
Metro Rod is an excellent employer, offering a dynamic work environment where employees can thrive in their roles as Pump Specialists. With a strong focus on personal development and ongoing training, team members are encouraged to enhance their skills while enjoying a supportive culture that values integrity and teamwork. Located across the North East, employees benefit from a competitive salary, comprehensive benefits, and the opportunity to work with prestigious clients in various sectors, making it a rewarding place for meaningful employment.
