At a Glance
- Tasks: Handle customer orders, enquiries, and complaints while maintaining accurate records.
- Company: Join Metro Rod LTD, a supportive team with a focus on customer service.
- Benefits: Earn £12.86 per hour with flexible 4 on 4 off shifts.
- Other info: Training provided on-site in Macclesfield for a smooth start.
- Why this job: Work remotely and make a difference in customer experiences every evening.
- Qualifications: Prior call-centre experience and attention to detail are a plus.
The predicted salary is between 12.86 - 12.86 £ per hour.
Metro Rod LTD is recruiting an Evening Customer Service Advisor to join our out of hours team.
This remote role includes training on-site at the Macclesfield Support Centre and is paid £12.86 per hour with a 4 on 4 off rota from 5pm to 9pm.
You will handle customer orders, enquiries and complaints, maintain records, and work closely with other advisers to ensure timely, accurate responses.
Prior call-centre experience and a strong eye for detail are desirable; travel to Macclesfield for training
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Evening Remote Customer Support Advisor (5–9pm) in Macclesfield employer: Metro Rod LTD
Metro Rod LTD is an exceptional employer located in Manchester, offering a dynamic work environment where innovation and teamwork thrive. With competitive salaries, comprehensive benefits including travel expenses and a company pension, as well as ample opportunities for professional growth, employees are empowered to excel in their roles. Join us to be part of a leading company in drain services that values quality and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Remote Customer Support Advisor (5–9pm) in Macclesfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Metro Rod LTD and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Metro Rod LTD and let us see your personality shine through!
We think you need these skills to ace Evening Remote Customer Support Advisor (5–9pm) in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Metro Rod LTD.
Get Familiar with Our Brand:Before applying, take some time to learn about Metro Rod LTD and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Metro Rod LTD
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Metro Rod LTD.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Metro Rod LTD will surely appreciate.
