At a Glance
- Tasks: Deliver top-notch customer service and resolve queries for various clients.
- Company: Join Metro Rod LTD, a dynamic and fast-growing company with a strong reputation.
- Benefits: Enjoy competitive pay, flexible hours, and generous leave options.
- Other info: Initial training in Macclesfield, with opportunities for hybrid working.
- Why this job: Perfect for those seeking evening work while making a real difference in customer satisfaction.
- Qualifications: Exceptional customer service skills and experience in a call-centre environment.
The predicted salary is between 12.86 - 12.86 £ per hour.
- Evening Customer Service Advisor
- Metro Rod LTD
Fully remote (training on-site in Macclesfield) - £12.86 per hour
4 on 4 off rota - 5pm to 9pm
We are recruiting for our out of hours team here at Metro Rod LTD.
This is a remote role however training will be based at our Macclesfield Support Centre and must be done in person.
This is a great opportunity for those looking to increase their income, or for anyone who is only able to work outside of regular working hours.
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, Mc Donalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors.
Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis.
The services are provided by over 60 franchisees with geographical coverage across the UK.
We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction.
Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta.
Two expanding businesses that focus on sewage pumps and commercial kitchen solutions.
Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
What does it entail?
- Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
- Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.
- This includes both inbound and outbound contacts
- Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
- Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
- Learning and adhering to multiple service level agreements of all clients
- Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved
What do we look for?
- Exceptional customer service skills
- Experience within a phone-based customer service/call-centre role
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Proactive approach - able to look at the bigger picture
- Adaptability - able to think on your feet
- Strong work ethic
What do you get?
- Up to 25 days annual leave - plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Hybrid Working / occasional homeworking
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Mintago
*Please note that there is initial training for around 6 weeks at our Support Centre in Macclesfield, Cheshire, therefore candidates must live within travel distance from this location.
We are an equal opportunities employer.
We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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Evening Customer Service Advisor in Macclesfield employer: Metro Rod LTD
Metro Rod LTD is an exceptional employer located in Manchester, offering a dynamic work environment where innovation and teamwork thrive. With competitive salaries, comprehensive benefits including travel expenses and a company pension, as well as ample opportunities for professional growth, employees are empowered to excel in their roles. Join us to be part of a leading company in drain services that values quality and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Advisor in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metro Rod LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metro Rod LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Evening Customer Service Advisor in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metro Rod LTD:Your cover letter is your chance to shine! Tell us why you want to work at Metro Rod LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metro Rod LTD!
How to prepare for a job interview at Metro Rod LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
