At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a dynamic contact centre.
- Company: Join Metro Rod, a fast-growing company with a strong reputation for quality service.
- Benefits: Enjoy a 4-day work week, competitive salary, and generous leave options.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Be part of a supportive team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and call centres is essential.
The predicted salary is between 26743 - 26743 £ per year.
- Customer Service Advisor
- Metro Rod LTD 4 day working week Office-based
- £26,743 per annum (increasing upon successful probation period) Mon-Fri weekly rota*
We are recruiting for our prestigious contact centre here at our Macclesfield Support Centre.
This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first-class customer experience within a very busy team.
You will be responsible for logging all jobs that come through to the Support Centre and organising the relevant Engineers to those jobs.
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, Mc Donalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors.
Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis.
The services are provided by over 60 franchisees with geographical coverage across the UK.
We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction.
Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta.
Two expanding businesses that focus on sewage pumps and commercial kitchen solutions.
Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
What does it entail?
This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers.
Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.
Working closely with a number of internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s.
What do we look for?
- Exceptional customer service skills
- Experience within a Call/Contact Centre is essential
- Proven experience in achieving customer satisfaction targets
- Experience using different systems, as well as Microsoft Word, Outlook and Excel
- Stakeholder management – experience working with internal and external stakeholders
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Experience dealing with complaints
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
What do you get?
- Up to 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Sodexo
*please note that the rota changes weekly between the following shifts.
Shifts include 07:00-17:00, 07:30-17:30, 08:00-18:00 and 09:00-19:00 and will be based over a 4 day working week.
We are an equal opportunities employer.
We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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Customer Service Agent - 4 day week in Macclesfield employer: Metro Rod LTD
Metro Rod LTD is an exceptional employer located in Manchester, offering a dynamic work environment where innovation and teamwork thrive. With competitive salaries, comprehensive benefits including travel expenses and a company pension, as well as ample opportunities for professional growth, employees are empowered to excel in their roles. Join us to be part of a leading company in drain services that values quality and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - 4 day week in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metro Rod LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metro Rod LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - 4 day week in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metro Rod LTD:Your cover letter is your chance to shine! Tell us why you want to work at Metro Rod LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metro Rod LTD!
How to prepare for a job interview at Metro Rod LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
