Metro Rod LTD is seeking a professional Complaint Handler for a maternity-cover role in our Contact Experience Team. This office-based position, 37.5 hours per week on a 9-month contract, focuses on taking ownership of customer complaints from receipt through resolution while maintaining a professional, empathetic customer experience across the franchise network.
You will coordinate with franchisees, engineers, and internal teams to gather facts, respond clearly, and ensure timely actions.
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Complaints & Customer Experience Lead — Maternity Cover in Macclesfield employer: Metro Rod LTD
Metro Rod LTD is an excellent employer, offering a dynamic work environment in Macclesfield where you can thrive as a Credit Controller. With competitive benefits such as 25 days annual leave, a company pension, and opportunities for professional growth, we foster a supportive culture that values resilience and teamwork. Join us to be part of a well-established team dedicated to delivering high-quality service while enjoying unique perks like electric car charging points and employee discounts.
