At a Glance
- Tasks: Manage and develop client relationships while driving account growth and retention.
- Company: Join a dynamic, fast-growing company with over 40 years of experience.
- Benefits: Enjoy competitive salary, generous leave, pension, and employee discounts.
- Other info: Flexible, supportive environment with excellent career progression opportunities.
- Why this job: Build a rewarding career in sales and account management with real impact.
- Qualifications: Experience in customer service or sales, strong communication skills required.
The predicted salary is between 24750 - 30250 £ per year.
Metro Rod Ltd is a fast-growing and dynamic business, part of an ever-expanding group Franchise Brands. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK.
We’re looking for a motivated, enthusiastic, and adaptable individual to join our sales team at the Metro Rod Support Centre. Reporting to the Head of Sales, this desk-based role focuses on managing and developing relationships with a portfolio of small to medium-sized clients. Working alongside our National Accounts Team, you’ll be responsible for maintaining excellent customer relationships, driving account retention, and identifying opportunities to grow accounts through additional services.
You’ll proactively engage with clients to understand their needs and build long-term partnerships. While the main focus is developing existing accounts, you’ll also identify and convert new business opportunities where appropriate. The role requires strong communication skills, confidence on the phone, and the ability to use digital tools and internal systems to manage accounts and opportunities. You’ll work towards team revenue targets while supporting our Franchise Network in achieving their sales goals.
What do we look for?
- Previous experience in an office-based role (essential)
- Experience in customer service, account management, sales, or an outbound call centre environment (desirable)
- Strong communication and relationship-building skills with the ability to engage clients at all levels
- Confidence managing and developing customer accounts through proactive contact and service delivery
- Good MS Office skills and confidence using CRM or internal systems
- Ability to take ownership, spot opportunities, and deliver solutions
- A flexible and adaptable approach in a fast-paced environment
- Target-driven mindset with a focus on account retention and growth
- Interest in building a career in sales and account management
- A team player who works well with internal teams and franchise partners
What do you get?
- 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Cycle to Work Scheme
- Laptop
- Free Eye Tests / Subsidy for Glasses
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Client Relationship Executive in Macclesfield employer: Metro Rod LTD
Metro Rod LTD is an excellent employer, offering a dynamic work environment in Macclesfield where you can thrive as a Credit Controller. With competitive benefits such as 25 days annual leave, a company pension, and opportunities for professional growth, we foster a supportive culture that values resilience and teamwork. Join us to be part of a well-established team dedicated to delivering high-quality service while enjoying unique perks like electric car charging points and employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metro Rod LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metro Rod LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Executive in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metro Rod LTD:Your cover letter is your chance to shine! Tell us why you want to work at Metro Rod LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metro Rod LTD!
How to prepare for a job interview at Metro Rod LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
